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127
A case study of micro-blogging in the enterprise: use, value, and related issues
- CHI '10: Proceedings of the 28th international conference on Human factors in computing systems, ACM
, 2010
"... This is a case study about the early adoption and use of micro-blogging in a Fortune 500 company. The study used several independent data sources: five months of empirical micro-blogging data, user demographic information from corporate HR records, a web based survey, and targeted interviews. The r ..."
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Cited by 38 (1 self)
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This is a case study about the early adoption and use of micro-blogging in a Fortune 500 company. The study used several independent data sources: five months of empirical micro-blogging data, user demographic information from corporate HR records, a web based survey, and targeted interviews. The results revealed that users vary in their posting activities, reading behaviors, and perceived benefits. The analysis also identified barriers to adoption, such as the noise-to-value ratio paradoxes. The findings can help both practitioners and scholars build an initial understanding of how knowledge workers are likely to use micro-blogging in the enterprise.
From Conservation to Crowdsourcing: A Typology of Citizen Science
"... Abstract—Citizen science is a form of research collaboration ..."
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Cited by 36 (9 self)
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Abstract—Citizen science is a form of research collaboration
Wp:clubhouse?: an exploration of wikipedia’s gender imbalance
- In Proc. of WikiSym
, 2011
"... Wikipedia has rapidly become an invaluable destination for mil-lions of information-seeking users. However, media reports sug-gest an important challenge: only a small fraction of Wikipedia’s legion of volunteer editors are female. In the current work, we present a scientific exploration of the gend ..."
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Cited by 29 (6 self)
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Wikipedia has rapidly become an invaluable destination for mil-lions of information-seeking users. However, media reports sug-gest an important challenge: only a small fraction of Wikipedia’s legion of volunteer editors are female. In the current work, we present a scientific exploration of the gender imbalance in the En-glish Wikipedia’s population of editors. We look at the nature of the imbalance itself, its effects on the quality of the encyclopedia, and several conflict-related factors that may be contributing to the gender gap. Our findings confirm the presence of a large gender gap among editors and a corresponding gender-oriented disparity in the content of Wikipedia’s articles. Further, we find evidence hinting at a culture that may be resistant to female participation.
End-User Development and Meta-Design: Foundations for Cultures of Participation
"... The first decade of the World Wide Web predominantly enforced a clear separation between designers and consumers. New technological developments, such as the cyberinfrastructure and Web 2.0 architectures, have emerged to support a participatory Web and social computing. These developments are the fo ..."
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Cited by 24 (10 self)
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The first decade of the World Wide Web predominantly enforced a clear separation between designers and consumers. New technological developments, such as the cyberinfrastructure and Web 2.0 architectures, have emerged to support a participatory Web and social computing. These developments are the foundations for a fundamental shift from consumer cultures (specialized in producing finished goods to be consumed passively) to cultures of participation (in which all people are provided with the means to participate actively in personally meaningful activities). End-user development and meta-design provide foundations for this fundamental transformation. They explore and support new approaches for the design, adoption, appropriation, adaptation, evolution, and sharing of artifacts by all participating stakeholders. They take into account that cultures of participation are not dictated by technology alone: they are the result of incremental shifts in human behavior and social organizations. The design, development, and assessment of five particular applications that contributed to the development of our theoretical framework are described and discussed.
To Stay or Leave? The Relationship of Emotional and Informational Support to Commitment in Online Health Support Groups
"... Today many people with serious diseases use online support groups to seek social support. For these groups to be sustained and effective, member retention and commitment is important. Our study examined how different types and amounts of social support in an online cancer support group are associate ..."
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Cited by 24 (3 self)
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Today many people with serious diseases use online support groups to seek social support. For these groups to be sustained and effective, member retention and commitment is important. Our study examined how different types and amounts of social support in an online cancer support group are associated with participants’ length of membership. We first built machine learning models to automatically identify the extent to which messages contained emotional and informational support. Agreement with human judges was high (r> 0.76). We then used these models to measure the support exchanged in 1.5 million messages. Finally, we applied quantitative event history analysis to assess how exposure to emotional and informational support predicted group members ’ length of subsequent participation. Emotional support was positively associated and informational support was negatively associated with how long members remained in the group. We speculate that emotional support enhanced members’ relationships with one another or the group as a whole, whereas informational support satisfied members ’ shortterm information needs.
How should I go from ___ to ___ without getting killed?": motivation and benefits in open collaboration
- In Proc. Wikisym
, 2011
"... Many people rely on open collaboration projects to run their computer (Linux), browse the web (Mozilla Firefox), and get information (Wikipedia). While these projects are success-ful, many such efforts suffer from lack of participation. Un-derstanding what motivates users to participate and the ben- ..."
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Cited by 10 (3 self)
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Many people rely on open collaboration projects to run their computer (Linux), browse the web (Mozilla Firefox), and get information (Wikipedia). While these projects are success-ful, many such efforts suffer from lack of participation. Un-derstanding what motivates users to participate and the ben-efits they perceive from their participation can help address this problem. We examined these issues through a survey of contributors and information consumers in the Cyclopath geographic wiki. We analyzed subject responses to iden-tify a number of key motives and perceived benefits. Based on these results, we articulate several general techniques to encourage more and new forms of participation in open col-laboration communities. Some of these techniques have the potential to engage information consumers more deeply and productively in the life of open collaboration communities.
L.: Working & Sustaining the Virtual Disaster Desk
- In: CSCW. ACM
, 2013
"... Humanity Road is a volunteer organization working within the domain of disaster response. The organization is entirely virtual, relying on ICT to both organize and execute its work of helping to inform the public on how to survive after disaster events. This paper follows the trajectory of Humanity ..."
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Cited by 9 (4 self)
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Humanity Road is a volunteer organization working within the domain of disaster response. The organization is entirely virtual, relying on ICT to both organize and execute its work of helping to inform the public on how to survive after disaster events. This paper follows the trajectory of Humanity Road from an emergent group to a formal non-profit, considering how its articulation, conduct and products of work together express its identity and purpose, which include aspirations of relating to and changing the larger ecosystem of emergency response. Through excerpts of its communications, we consider how the organization makes changes in order to sustain itself in rapid-response work supported in large part by episodic influxes of volunteers. This case enlightens discussion about technology-supported civic participation, and the means by which dedicated long-term commitment to the civic sphere is mobilized. Author Keywords Civic participation; crisis informatics; CSCW; digital
Organizing without Formal Organization: Group Identification, Goal Setting and Social Modeling in Directing Online Production
"... A challenge for many online production communities is to direct their members to accomplish tasks that are important to the group, even when these tasks may not match individual members ’ interests. Here we investigate how combining group identification and direction setting can motivate volunteers ..."
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Cited by 7 (2 self)
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A challenge for many online production communities is to direct their members to accomplish tasks that are important to the group, even when these tasks may not match individual members ’ interests. Here we investigate how combining group identification and direction setting can motivate volunteers in online communities to accomplish tasks important to the success of the group as a whole. We hypothesize that group identity, the perception of belonging to a group, triggers in-group favoritism; and direction setting (including explicit direction from group goals and implicit direction from role models) focuses people’s group-oriented motivation towards the group’s important tasks. We tested our hypotheses in the context of Wikipedia's Collaborations of the Week (COTW), a group goal setting mechanism and a social event within Wikiprojects. Results demonstrate that 1) publicizing important group goals via COTW can have a strong motivating influence on editors who have voluntarily identified themselves as group members compared to those who have not self-identified; 2) the effects of goals spill over to non-goal related tasks; and 3) editors exposed to group role models in COTW are more likely to perform similarly to the models on group-relevant citizenship behaviors. Finally, we discuss design and managerial implications based on our findings.
Goals and Tasks: Two Typologies of Citizen Science Projects
"... Abstract—Citizen science is a form of research collaboration ..."
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Cited by 7 (3 self)
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Abstract—Citizen science is a form of research collaboration
Defining, understanding, and supporting open collaboration: Lessons from the literature. American Behavioral Scientist
, 2013
"... The past twenty years have seen broad popularization of a relatively novel kind of human enterprise: open collaboration. Open collaboration projects are distributed, collaborative efforts made possible because of changes in information and communication technology that facilitate cooperative activit ..."
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Cited by 7 (2 self)
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The past twenty years have seen broad popularization of a relatively novel kind of human enterprise: open collaboration. Open collaboration projects are distributed, collaborative efforts made possible because of changes in information and communication technology that facilitate cooperative activities. The groundswell of open collaboration could be felt in the open source movement of the 90s but became unmistakable with the growth of projects like Wikipedia and, in particular, the maturation of research to help explain how and why such systems work, who participates, and when they might fail. By now thousands of scholars have written about open collaboration systems, many hundreds of thousands of people have participated in them, and millions of people use products of open collaboration every day. This special issue of American Behavioral Scientist assembles interdisciplinary scholarship that examines different aspects of open collaboration and the diverse systems that support it. The goal of this short introductory piece is to define open collaboration and contextualize a set of articles that span multiple disciplines and methods in a common vocabulary and history. We provide a definition of open collaboration and situate the phenomenon within an interrelated set of scholarly and ideological movements. We then examine the properties of open collaboration systems that have given rise to research and review major areas of scholarship, including the works in this issue, and close with a
