We connect measures of public opinion measured from polls with sentiment measured from text. We analyze several surveys on consumer confidence and political opinion over the 2008 to 2009 period, and find they correlate to sentiment word frequencies in contemporaneous Twitter messages. While our results vary across datasets, in several cases the correlations are as high as 80%, and capture important large-scale trends. The results highlight the potential of text streams as a substitute and supplement for traditional polling.

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There are many on-line settings in which users publicly express opinions. A number of these offer mechanisms for other users to evaluate these opinions; a canonical example is Amazon.com, where reviews come with annotations like “26 of 32 people found the following review helpful. ” Opinion evaluation appears in many off-line settings as well, including market research and political campaigns. Reasoning about the evaluation of an opinion is fundamentally different from reasoning about the opinion itself: rather than asking, “What did Y think of X?”, we are asking, “What did Z think of Y’s opinion of X? ” Here we develop a framework for analyzing and modeling opinion evaluation, using a large-scale collection of Amazon book reviews as a dataset. We find that the perceived helpfulness of a review depends not just on its content but also but also in subtle ways on how the expressed evaluation relates to other evaluations of the same product. As part of our approach, we develop novel methods that take advantage of the phenomenon of review “plagiarism ” to control for the effects of text in opinion evaluation, and we provide a simple and natural mathematical model consistent with our findings. Our analysis also allows us to distinguish among the predictions of competing theories from sociology and social psychology, and to discover unexpected differences in the collective opinion-evaluation behavior of user populations from different countries.

Textual information in the world can be broadly categorized into two main types: facts and opinions. Facts are objective expressions about entities, events and their properties. Opinions are usually subjective expressions that describe people’s sentiments, appraisals or feelings toward entities, events and their properties. The concept of opinion is very broad. In this chapter, we only focus on opinion expressions that convey people’s positive or negative sentiments. Much of the existing research on textual information processing has been focused on mining and retrieval of factual information, e.g., information retrieval, Web search, text classification, text clustering and many other text mining and natural language processing tasks. Little work had been done on the processing of opinions until only recently. Yet, opinions are so important that whenever we need to make a decision we want to hear others ’ opinions. This is not only true for individuals but also true for organizations. One of the main reasons for the lack of study on opinions is the fact that there was little opinionated text available before the World Wide Web. Before the Web, when an individual needed to make a decision, he/she typically asked for opinions from friends and families. When an organization wanted to find the opinions or sentiments of the general public about its products and services, it conducted opinion polls, surveys, and focus groups. However, with the Web, especially with the explosive growth of the usergenerated

Sentiment classification aims to automatically predict sentiment polarity (e.g., positive or negative) of users publishing sentiment data (e.g., reviews, blogs). Although traditional classification algorithms can be used to train sentiment classifiers from manually labeled text data, the labeling work can be time-consuming and expensive. Meanwhile, users often use some different words when they express sentiment in different domains. If we directly apply a classifier trained in one domain to other domains, the performance will be very low due to the differences between these domains. In this work, we develop a general solution to sentiment classification when we do not have any labels in a target domain but have some labeled data in a different domain, regarded as source domain. In this cross-domain sentiment classification setting, to bridge the gap between the domains, we propose a spectral feature

We present a lexicon-based approach to extracting sentiment from text. The Semantic Orientation CALculator (SO-CAL) uses dictionaries of words annotated with their semantic orientation (polarity and strength), and incorporates intensification and negation. SO-CAL is applied to the polarity classification task, the process of assigning a positive or negative label to a text that captures the text’s opinion towards its main subject matter. We show that SO-CAL’s performance is consistent across domains and in completely unseen data. Additionally, we describe the process of dictionary creation, and our use of Mechanical Turk to check dictionaries for consistency and reliability. 1.

In this work we present SENTIWORDNET 3.0, a lexical resource explicitly devised for supporting sentiment classification and opinion mining applications. SENTIWORDNET 3.0 is an improved version of SENTIWORDNET 1.0, a lexical resource publicly available for research purposes, now currently licensed to more than 300 research groups and used in a variety of research projects worldwide. Both SENTIWORDNET 1.0 and 3.0 are the result of automatically annotating all WORDNET synsets according to their degrees of positivity, negativity, and neutrality. SENTIWORDNET 1.0 and 3.0 differ (a) in the versions of WORDNET which they annotate (WORDNET 2.0 and 3.0, respectively), (b) in the algorithm used for automatically annotating WORDNET, which now includes (additionally to the previous semi-supervised learning step) a random-walk step for refining the scores. We here discuss SENTIWORDNET 3.0, especially focussing on the improvements concerning aspect (b) that it embodies with respect to version 1.0. We also report the results of evaluating SENTIWORDNET 3.0 against a fragment of WORDNET 3.0 manually annotated for positivity, negativity, and neutrality; these results indicate accuracy improvements of about 20 % with respect to SENTIWORDNET 1.0. 1.

Work on sentiment analysis often focuses on the words and phrases that people use in overtly opinionated text. In this paper, we introduce a new approach to the problem that focuses not on lexical indicators, but on the syntactic “packaging ” of ideas, which is well suited to investigating the identification of implicit sentiment, or perspective. We establish a strong predictive connection between linguistically well motivated features and implicit sentiment, and then show how computational approximations of these features can be used to improve on existing state-of-the-art sentiment classification results. 1

Journalists increasingly turn to social media sources such as Facebook or Twitter to support their coverage of various news events. For large-scale events such as televised debates and speeches, the amount of content on social media can easily become overwhelming, yet still contain information that may aid and augment reporting via individual content items as well as via aggregate information from the crowd’s response. In this work we present a visual analytic tool, Vox Civitas, designed to help journalists and media professionals extract news value from largescale aggregations of social media content around broadcast events. We discuss the design of the tool, present the text analysis techniques used to enable the presentation, and provide details on the visual and interaction design. We provide an exploratory evaluation based on a user study in which journalists interacted with the system to explore and report on a dataset of over one hundred thousand twitter messages collected during the U.S. State of the Union presidential address in 2010.

We introduce a novel machine learning framework based on recursive autoencoders for sentence-level prediction of sentiment label distributions. Our method learns vector space representations for multi-word phrases. In sentiment prediction tasks these representations outperform other state-of-the-art approaches on commonly used datasets, such as movie reviews, without using any pre-defined sentiment lexica or polarity shifting rules. We also evaluate the model’s ability to predict sentiment distributions on a new dataset based on confessions from the experience project. The dataset consists of personal user stories annotated with multiple labels which, when aggregated, form a multinomial distribution that captures emotional reactions. Our algorithm can more accurately predict distributions over such labels compared to several competitive baselines. 1