Inspired by Hill and Hollan's original work [6], we have been developing a theory of interaction history and building tools to apply this theory to navigation in a complex information space. We have built a series of tools --- map, trails, annotations and signposts --- based on a physical-world navigation metaphor. These tools have been in use for over a year. Our user study involved a controlled browse task and showed that users were able to get the same amount of work done with significantly less effort. Keywords information navigation, information foraging, interaction history, Web browsing INTRODUCTION Digital information has no history. It comes to us devoid of the patina that forms on physical objects as they are used. In the non-digital world we make extensive use of these traces to guide our actions, to make choices, and to find things of importance or interest. We call this area interaction history; that is, the records of the interactions of people and objects. Physical o...

Everyday, people in organizations must solve their problems to get their work accomplished. To do so, they often must find others with knowledge and information. Systems that assist users with finding such expertise are increasingly interesting to organizations and scientific communities. But, as we begin to design and construct such systems, it is important to determine what we are attempting to augment. Accordingly, we conducted a five-month field study of a medium-sized software firm. We found the participants use complex, iterative behaviors to minimize the number of possible expertise sources, while at the same time, provide a high possibility of garnering the necessary expertise. We briefly consider the design implications of the identification, selection, and escalation behaviors found during our field study. Keywords Expertise networks, knowledge networks, computermediated communications, expert locators, expertise location, expertise finding, information seeking, CSCW, compu...

Locating the expertise necessary to solve difficult problems is a nuanced social and collaborative problem. In organizations, some people assist others in locating expertise by making referrals. People who make referrals fill key organizational roles that have been identified by CSCW and affiliated research. Expertise locating systems are not designed to replace people who fill these key organizational roles. Instead, expertise locating systems attempt to decrease workload and support people who have no other options. Recommendation systems are collaborative software that can be applied to expertise locating. This work describes a general recommendation architecture that is grounded in a field study of expertise locating. Our expertise recommendation system details the work necessary to fit expertise recommendation to a work setting. The architecture and implementation begin to tease apart the technical aspects of providing good recommendations from social and collaborative concerns.

Social filtering systems that use explicit ratings require a large number of ratings to remain viable. The effort involved for a user to rate a document may outweigh any benefit received, leading to a shortage of ratings. One approach to this problem is to use implicit ratings: where user actions are recorded and a rating is inferred from the recorded data. This paper discusses the costs and benefits of using implicit ratings for information filtering applications.

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The Internet and World Wide Web have brought us into a world of endless possibilities: interactive Web sites to experience, music to listen to, conversations to participate in, and every conceivable consumer item to order. But this world also is one of endless choice: how can we select from a huge universe of items of widely varying quality? Computational recommender systems have emerged to address this issue. They enable people to share their opinions and benefit from each other's experience. We present a framework for understanding recommender systems and survey a number of distinct approaches in terms of this framework. We also suggest two main research challenges: (1) helping people form communities of interest while respecting personal privacy, and (2) developing algorithms that combine multiple types of information to compute recommendations. In HCI In The New Millennium, Jack Carroll, ed., Addison-Wesley, 2001 p. 2 of 21 Introduction The new millennium is an age of i...

Environmental factors affecting shared spaces are typically designed to appeal to the broadest audiences they are expected to serve, ignoring the preferences of the people actually inhabiting the environment at any given time. Examples of such factors include the lighting, temperature, décor or music in the common areas of an office building. We have designed and deployed MUSICFX, a group preference arbitration system that allows the members of a fitness center to influence, but not directly control, the selection of music in a fitness center. We present a number of empirical results from our work with this intelligent environment: the results of a poll of fitness center members, a quantitative evaluation of the performance of a group preference arbitrator in a shared environment, and some interesting anecdotes about members’ experiences with the system.

This paper discusses a navigation behavior on Internet information services, in particular the World Wide Web, which is characterized by pointing out of information using various communication tools. We call this behavior social navigation as it is based on communication and interaction with other users, be that through email, or any other means of communication. Social navigation phenomena are quite common although most current tools (like Web browsers or email clients) offer very little support for it. We describe why social navigation is useful and how it can be better supported in future systems. We further describe two prototype systems that, although originally not designed explicitly as tools for social navigation, provide features that are typical for social navigation systems. One of these systems, the Juggler system, is a combination of a textual virtual environment and a Web client. The other system is a prototype of a Webhotlist organizer, called Vortex. We use both systems...

For many purposes, the Web page is too small a unit of interaction and analysis. Web sites are structured multimedia documents consisting of many pages, and users often are interested in obtaining and evaluating entire collections of topically related sites. Once such a collection is obtained, users face the challenge of exploring, comprehending, and organizing the items. We report four innovations that address these user needs. . We replaced the web page with the web site as the basic unit of interaction and analysis. . We defined a new information structure, the clan graph, that groups together sets of related sites. . We augment the representation of a site with a site profile, information about site structure and content that helps inform user evaluation of a site. . We invented a new graph visualization, the auditorium visualization, that reveals important structural and content properties of sites within a clan graph. Detailed analysis and user studies document the utility o...

A major problem for users of modern information systems is the retrieval of new and previously viewed information from the system. Systems like the Word-Wide Web are heavily interlinked but do not communicate structure that helps users to navigate the information it contains. The use of appropriate navigation metaphors can help to make the structure of modern information systems easier to understand, and therefore, easier to use. We propose a conceptual user interface metaphor based on the structure of a city. Cities are very complex spatial environments and yet, people are used to navigating within cities. They know how to get information, how to reach particular destinations, and how to make use of the infrastructure. Furthermore, cities possess a unique set of navigational tools that lend themselves to creating sub-metaphors. A city metaphor makes this existing knowledge about a structured environment available to the user of a computerized information system. In this paper, we fi...