University in Washington, DC. Professor DeLone’s primary areas of research include the assessment of information systems effectiveness and value, the implementation and use of information technology in small and medium-sized businesses, and the global management of information technology. He has been published in various

Abstract: A number of regional Internet electronic marketplaces (REMs) have failed or are floundering, partly due to the lack of proper evaluation of their costs and benefits. This paper uses a conceptual REM Success Model to examine the costs and benefits of a REM in Western Australia. The model has been derived from an extension to the Updated DeLone & McClean IS Success Model. The findings from the case study indicate that the REM Success Model, which includes cognisance of SME-profile and motivation of the market maker, allows up-front identification of the costs and benefits to all stakeholders.

The need to develop a strategy for e-business applications is an important facet of doing business especially where organizations can provide value-added services to the customer base. In this paper, we identify key value-added e-business applications and focus on success factors that clearly support small enterprise goals. Performance factors are presented that show the impact of e-business applications on the organization’s bottom-line. The case study in this paper uses a methodology of direct observation, unstructured interviews and document review to gather data for identifying issues in starting a small business using the Internet. The case organization provides services around office and business support, energy consulting, and Web development. The formation of International Business Solutions has been difficult due to the banking system, work culture, and infrastructure of Ukraine. IT issues investigated include telecommunications, energy, hardware, software, and the availability of technical skill sets. e-Business issues that were found to be important in this study include: (1) difficulty of the user interface, (2) a lack of a planning process for e-business applications, (3) development and testing concerns, (4) finding the web site and a lack of branding, and (5) the lack of evidence to support a formal budgeting process. We conclude with recommendations for enabling IT success in the Ukraine and focus on the need for a well-designed Web presence for the case organization. 1.

This paper presents a respecification to the DeLone and McLean IS success model and empirically examines it in the enterprise resource planning (ERP) context. Five IS success constructs and a balanced scorecard were used to predict ERP systems success. The theoretical model was tested using a survey of 257 companies that had already implemented ERP systems in Taiwan. Structural equation modelling (LISREL) was used to validate the research model. Results of the study are consistent with the IS success factors for explaining ERP systems success. System quality and information quality were found to have a significant effect on system use and user satisfaction. System use and user satisfaction were associated with individual impact. Individual impact had a significant effect on four balanced scorecard perspectives. ACM Classification: H.1.1 (Systems and Information Theory – Information theory), K.6.2 (Installation Management – Performance and usage measurement), K.4.3 (Organizational Impacts)

Abstract: Since the advent of the Internet, B2C e-Commerce has grown substantially across the globe. Whilst much research has examined factors influencing adoption of e-commerce, not as many studies have investigated the post-adoption phenomenon of success. Those studies that have investigated IS success and the extensions required to accommodate e-commerce have mainly been conceptual. Few have attempted to test and validate the models empirically. The purpose of this study was to fill this gap. By drawing from the technology acceptance model, expectation-confirmation theory and IS success theory, a revised conceptual model was derived. The model and relationships were tested and validated using data gathered from 166 online consumers in South Africa. 7 interrelated dimensions of B2C e-commerce success were confirmed, namely service quality, system quality, information quality, trust, perceived usefulness, user satisfaction and continuance intentions. Direct relationships between dimensions were identified. These showed that user intentions to continue using an online retail site are directly influenced by perceived usefulness, user satisfaction and system quality. User satisfaction is directly influenced by service quality and perceived usefulness, whilst perceived usefulness is directly influenced by trust and information quality. Trust in the online retailer is directly influenced by service quality and system quality. The implications of these and other findings are discussed.

In the complex and dynamic environment of electronic marketplaces, organisations need to identify the issues that will impact on their identification and realisation of benefits. This research uses a case study of a multinational organisation to further an understanding of the perceived benefits gained in the early stages of participation in an e-marketplace for the purchase of goods and services. The research uses a framework of IS evaluation taxonomies to identify where anticipated benefits lie. The issues affecting the realisation of these benefits are then discussed to distinguish their potential relevance to other organisations. Lessons for prospective e-marketplace participants emphasise the need for detailed planning for early recognition of information needs and of structures for managing communication flows. Other lessons highlight the importance of recognising the impact of participation on individuals and on relationships. Two lessons of particular significance relate to the identification of the wider issues that may affect the realisation of organisational benefits, and the importance of considering the wider environment. An understanding of the issues from an early stage will enable organisations to make more informed choices about e-marketplaces and facilitate the recognition of further benefits and relevant issues as the marketplace environment evolves.

Abstract: In the age of information technology and with the rapid growth of the World Wide Web, the spectacular growth trend in e-business, that has been experienced so far, is expected to continue. Since the introduction of the first commercial website in 1994, electronic commerce has spread across the globe as a marketing, sales, and communication phenomenon, changing the fact of some business sectors. Companies seeking to achieve significant benefits through e-business need to create an effective and usable web presence to ensure successful interaction and communication with their employees, partners, and customers. Web services are being widely deployed throughout business, education, government, and other organizations. The Internet creates a new business environment, far different from anything that has come before; because it lets a company conducts its entire set of business processes and practices online. As the dependency on web technology increases, the need to assess the factors associated with website success increases as well. This paper reviewed the most recent evaluation criteria methods, which were used in different e-business services. Furthermore, it proposes general criteria for evaluating the quality of any website regardless of the type of service that it offers. The dimensions of the criteria are content quality, design quality, organization quality, and user-friendly quality. These dimensions together with their comprehensive indicators and checklist can be used by web designers and developers to create quality websites to improve the electronic service and then the image of any organization on the Internet.

Abstract: With the continued growing investment in WWW technologies by e-Commerce businesses the measurement of Information Systems (IS) effectiveness in this business sector has become increasingly important over the last decade. As business users, especially in the SME sector, have become reliant on outsourced IS service providers for a wide range of services, the quality of service rendered by the latter is an important issue which impacts on IS effectiveness. Researchers have since the 1990s recognised the importance of service quality as a measure of IS performance. The literature suggests that IS service delivery to e-Commerce businesses needs to be evaluated differently to that of traditional brick-and-mortar businesses. There is however a paucity of research regarding IS evaluation in e-Commerce environments, including that of the application of service quality principles. It is thus difficult for managers of IS service providers in this context to develop a complete picture of the effectiveness of the IS they deliver. This paper reports on a study which investigated whether IS service quality criteria and dimensions applied in large brickand-mortar organisations, are also applicable to SME e-Commerce businesses in the tourism sector in South Africa. In pursuit of this objective an IS-adapted SERVQUAL instrument was tested in an e-Commerce SME environment. The research results indicate that, although SERVQUAL principles are applicable to the e-Commerce SME context, the service quality dimensionality is different. The research derived four new dimensions for service quality expectations of e-

Abstract. The highly accelerated growing of electronic banking such as Internet banking has already become one of the most prominent examples of electronic commerce success in Internet-based application. Many previous studies had noted that satisfaction, loyalty, commitment, and trust are very important elements in online banking success and consumer reluctance to make decisions to accept and to adopt e-commerce has annotated to the role of trust, security and privacy in commerce systems. This study is to propose an extendedly unified framework based on DeLone and McLean IS Success Model and Trust-Commitment Theory. The study provides a literary and a comprehensive framework as the result for the formation of consumers ’ usage decisions and relational building behaviors towards Internet-based banking services within several countries. Keywords-E-commerce success; e-banking; internet banking; IS success model, trust-commitment theory, trust; user satisfaction; commitment, loyalty, IS use; user behaviors. 1.

Academic conferences, especially in the field of information systems, attract specialists the world over who attend, present, exchange knowledge, network, and build relationships in the academic world. One of the main benefits of a conference as regards attendees is the opportunity to meet other people with similar specializations. For knowledge sharing to take place in a conference, attendees need to identify ways of sorting and selecting the appropriate sources. This study looked into the use of technological channels utilized in the framework of a conference in an IS conference. It takes a novel approach to understanding how attendees search and locate content knowledge and knowledge on people. The results open a new perspective on how attendees source knowledge in an academic conference. Implications about the methods of sourcing knowledge in a conference are discussed.