Resource activity mapping: The value chain in service operation strategy (1993)

by C G Armistead, G Clark
Venue:Service Industries Journal
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Configuring value for competitive advantage: on chains, shops, and networks

by Charles B. Stabell, Øystein D. Fjeldstad - Strategic Management Journal , 1998
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Abstract - Cited by 83 (3 self) - Add to MetaCart
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