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Abstract: Most existing models or theories in IS focus on the cognitive and behavioral aspects of human decision-making processes and on individual reactions to using technologies in organizations and other contexts. The influence of affect or emotion is traditionally neglected. The affective aspect, however, is considered crucial, and has gained attention in psychology, marketing, organizational behavior, and other fields. Recently, affect and related concepts have attracted attention from researchers in information systems (IS) and human-computer interaction (HCI). Yet, studies of affect have been scattered and less systematic. This paper first examines the theoretical advancement of affect studies in several referencing disciplines to IS: psychology, organizational psychology, and marketing and consumer behavior. An abstract model of the individual interacting with an object (IIO) is developed to represent the important contributors to behavior intention and behavior of people interacting with objects. Then the chapter continues with a comprehensive survey of existing studies on affect in the IS discipline to demonstrate the current status of the research stream, some conceptual discrepancies and limitations, and some potential areas for future research. An ITspecific model of IIO, a model of individual interaction with IT (IIIT), is constructed as both a framework and a theoretical model to interpret and predict individual IT user behavior. This study is an attempt to highlight and systematically analyze the influence of affect in IS and therefore has great implications for both researchers and practitioners.

The decreasing cost of technology and Internet access has resulted in increasingly large-scale scientific research projects that rely on technology-mediated public participation. This poster takes a process theory perspective to discuss how technology adoption in a citizen science project influences participation and thereby scientific outcomes. The case study finds that some birders change their established practices upon adopting eBird, an online checklist program for bird observations, because the additional effort supports individual satisfaction and community recognition. This dramatically increases the value of the data for research, promoting improved scientific outcomes.

Despite the fact that more and more people are selling things online, the community of sellers is under-investigated by information systems researchers. This research explores the role of sellers’ trust in the continued use of online marketplaces. This research differentiates between the sellers’ trust in intermediaries and their trust in the community of buyers. In addition, the concept of trust is examined with a balanced view of cognitive and affective trust. A research model is developed. Empirical data collected from sellers at uBid.com confirm the research model and hypotheses. The findings show that, for online sellers, (1) both cognitive and affective components of trust matter; (2) trust in the intermediary impacts trust in the community of buyers through the trust transference mechanism; (3) trust influences sellers ’ retention to online marketplaces indirectly via perceived usefulness and perceived enjoyment of using online marketplaces; and (4) perceived enjoyment is an important antecedent of sellers’ retention. This research has implications for information systems research and practice.

Affect factors have gained researchers ’ attention in a number of fields. The Information Systems (IS) literature, however, shows some gaps and inconsistencies regarding the role of affect factors in human–computer interaction. Building upon prior research, this study aims at a better understanding of affect factors by clarifying their relationships with each other and with other primary user acceptance factors. Two affect variables that are different in nature were examined: computer playfulness (CP) and perceived enjoyment (PE). We theoretically clarified and methodologically verified their mediating effects and causal relationships with other primary factors influencing user technology acceptance, namely perceived ease of use (PEOU), perceived usefulness (PU), and behavioral intention (BI). Quantitative data were analyzed using R.M. Baron and D. Kenny’s (1986) method for mediating effects and P.R. Cohen, A. Carlsson, L. Ballesteros, and R.S. Amant’s (1993) path analysis method for causal relationships.These analyses largely supported our hypotheses. Results from this research indicate that a PE→PEOU causal direction is favored, and PEOU partially mediates PE’s impacts on PU whereas PE fully mediates CP’s impact on PEOU. With the increased interest in various affect factors in user technology acceptance and use, our study sheds light on the role of affect factors from both theoretical and methodological perspectives. Practical implications are discussed as well. Along with unprecedented advances in information systems (IS), user technology acceptance research remains a focal topic. After decades of research, this area is considered by some researchers to be one of the most mature areas in

Abstract. Attitude has been understudied in the information systems (IS) field. Research interest in attitude has gone through ups and downs due to the lack of predictability of attitude for behavioral intention on using ICT. In this paper, we first clarify both conceptual and operational confusions on attitudes that may have caused the inconsistent and inconclusive results. Two different types of attitudes, attitude toward object and attitude toward behavior, are defined and their structures are discussed. Then we propose a theoretical model that details the relationships among attitude toward object, attitude toward behavior, and behavioral intention both for initial ICT use stage and for continued ICT use stage. A longitudinal study with mandatory use of a course management system is conducted. Results show that attitude toward behavior is a strong predictor of intention; attitude toward object (ICT) influences intention indirectly through attitude toward behavior; and intention during initial use has a strong positive effect on intention during continued use. In addition, the roles of previous attitudes on current attitudes are dependent on whether the current attitudes are about initial use or continued use.

Customer relationship, commitment and retention are critical for e-commerce success. Existing IS research has studied e-commerce customers more from a system user perspective. We argue in this study that we should also take a customer perspective, which has significant research and practical implications in that it connects to business profitability directly. As our first attempt, this study, referring to both IS and marketing literature, examines how customer commitment and retention can be achieved to some degrees by high quality relationships with customers, which, from an information systems perspective, are influenced by the information, system and service qualities of e-commerce service providers (e.g., eBay.com). Using a sample of 140 online auction sellers at uBid.com, we empirically confirm that relationship quality is an important factor that mediates the impacts of IS factors (i.e., information, system and service qualities) on business profitability factors (i.e., customer commitment and retention). [Keyword]: information quality, system quality, service quality, relationship quality, customer commitment, customer retention, online auction, sellers. It has been argued that keeping current customers is more cost saving than attracting new customers (Reichheld et al. 2000). It is especially true for e-commerce, where customers can switch from one marketplace to others at an almost zero switching cost. Customer relationship is thus an important topic. Moreover, the traditional business-customer interactions

Longitudinal knowledge strategising in a long-term

The current issue and full text archive of this journal is available at www.emeraldinsight.com/1469-1930.htm A causal model of human capital antecedents and consequents in the financial services industry

In the information systems (IS) field, research interest in attitude has fluctuated over the past decades given the inconsistent and inconclusive findings on attitude’s effects on behavioral intention (BI) to use information and communication technology (ICT). This study addresses the conceptual, operational, and temporal dynamics of attitude that may have caused the inconsistent and inconclusive results. A longitudinal study was conducted to validate our hypotheses. The results show that: (a) The attitude that significantly influences BI needs to be at a particular specificity with BI on two aspects, the same evaluation target and the same evaluation time, where the time specificity can supersede the target specificity; (b) the relationships among attitudes and intention remain the same if they are measured at the same time, regardless of use stages; (c) the two types of attitudes show different long-lasting effects over time; (d) omitting important mediating factors in a research model may generate misleading messages; and (e) attitudes alone can explain a large amount of variances in BI. The results can help explain the reasons behind inconsistent findings in the literature, inspire additional research efforts, and suggest bringing attitudes back to information systems research due to their theoretical and practical importance.