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Exploring User Experience . . .
"... We conducted an empirical study on user experience (UX) measurement needs at different units and levels of Nokia product development and asked which kinds of UX measurements would be useful in different parts of the organization. In this report, we present the initial results of this study. We found ..."
Abstract
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We conducted an empirical study on user experience (UX) measurement needs at different units and levels of Nokia product development and asked which kinds of UX measurements would be useful in different parts of the organization. In this report, we present the initial results of this study. We found that the needs for UX measures were not only about design details, but mostly about how the different touch points between user and company are experienced along the product experience lifecycle.

