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- Psychology and Social Worlds. Universal Access in the Information Society , 2006
"... Abstract. Intelligent agents can play a pivotal role in providing both software systems and their augmented interfaces, to individuals from all walks of life, to productively interact with the Internet 24 hours a day, seven days a week (24x7) and with each other, over both wireless and broadband inf ..."
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Abstract. Intelligent agents can play a pivotal role in providing both software systems and their augmented interfaces, to individuals from all walks of life, to productively interact with the Internet 24 hours a day, seven days a week (24x7) and with each other, over both wireless and broadband infrastructures. This paper describes a novel intelligent agent architecture called ShadowBoard with an equally novel agent-oriented user interface named ShadowFaces. Both the architecture and interface draw upon concepts from psychology. The architecture has been instantiated as a software framework also called ShadowBoard. We illustrate how aspects of user cognition were outsourced using the ShadowBoard framework, in developing a prototype lab manager agent- a 'Digital Self '- for booking services and providing advice to potential users of the Interaction Design Lab at the University of Melbourne. We then take the Locales framework from Computer Supported Co-operative Work, using it to both understand the problematic aspects of interaction involved in complex social spaces, and to identify specific needs for technology intervention in such social spaces. Guided by the Locales framework, we are adapting the sophisticated individual agent technology demonstrated in the Digital Self, into a multi-user, agent-augmented system dubbed ShadowPlaces. Our aim with ShadowPlaces is to outsource some of the interaction necessary, for a group of mobile individuals to interact cooperatively and effectively in a Social World supported by wireless networks, and backed by broadband Internet services. An overview of the architecture and methodology (ShadowBoard), the interface (ShadowFaces), the resulting framework (ShadowBoard) and a user implementation (a Digital Self), are all presented, and then progress on ShadowPlaces- the multi-user version- is outlined. 1.