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Workflow Technology
, 1999
"... This chapter is concerned with workflow, its systems, its models, its problems and promises. Workflow management systems assist in the specification, modeling, and enactment of structured work processeswithin organizations. These systems are a special type of collaboration technology which we descri ..."
Abstract
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Cited by 6 (0 self)
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This chapter is concerned with workflow, its systems, its models, its problems and promises. Workflow management systems assist in the specification, modeling, and enactment of structured work processeswithin organizations. These systems are a special type of collaboration technology which we describe as “organizationally aware groupware”. Since the turn of the decade, over 200 new workflow products have been introduced into the world market. This chapter motivates and defines the concepts of workflow. Examples are presented from existing products and prototypes. Finally, we explore some of the current inhibitors and research issues in this fast growing domain.
Message management systems at work: prototypes for business communication
- Journal of Organizational Computing
, 1995
"... We describe two applications based on a system for office communication that is more flexible and expressive than other systems. This system allows the computerization of tasks that previously required manual intervention because of each task’s complexity. The applications, one automating office tas ..."
Abstract
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Cited by 5 (2 self)
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We describe two applications based on a system for office communication that is more flexible and expressive than other systems. This system allows the computerization of tasks that previously required manual intervention because of each task’s complexity. The applications, one automating office tasks and the other simulating a bicycle industry, highlight the system’s ability to accommodate changes to the communication language. They also highlight the utility of both the formal language used by the system and the inferential model of communications used to interpret the messages.
