“Social presence, ” the degree to which participants in computer-mediated communication feel affectively connected one to another, has been shown to be an important factor in student satisfaction and success in online courses. This mixed methods study built on previous research to explore in greater depth the nature of social presence and how it develops in online course discussions. The study combined quantitative analyses of survey results from students enrolled in four online graduate courses, and qualitative comparisons of students with the highest and lowest perceptions of social presence. Quantitative results revealed significant correlations between perceived social presence and satisfaction with online discussions, and teased apart the respective influences of the perceived presence of instructors and peers. The findings indicate that the perceived presence of instructors may be a more influential factor in determining student satisfaction than the perceived presence of peers. Correlations with other course and learner characteristics suggest that course design may also significantly affect the development of social presence. Qualitative findings support the quantitative results. In addition, they provide evidence that students perceiving the highest social presence also projected themselves more into online discussions, and reveal meaningful differences in perceptions of the usefulness and purpose of online discussion between students perceiving high and low social presence.

This thesis is dedicated to my wife Gail and my children, Mark and Lauren. They have watched me spend endless hours at the computer instead of with them. They have shared in my journey and always helped me when the road was hard. They have sacrificed as much, if not more, than I have. I hope this work justifies their support. ii This study examines the ability of online distance education courses using CMC and constructivist assessment tools to support cognitive presence and deep learning. Four online focus groups were conducted, three among graduate students and one among instructors who have respectively taken and delivered online courses in the Master of Distance Education program at Athabasca University. Transcripts of the focus groups were analyzed with the objective of developing a grounded conceptual model. The learning experiences, as described by the participants themselves, have shown that deep learning and

As online professional development courses for teachers have grown, the discussion forum has become a locus of considerable research. This study analyzes the discussion forums in four different sessions of a short (four-week) online course for teachers from six schools in three states. It compares four methodologies, all of which have a visualization component: an analysis of data from the CMS; network analysis; content analysis; and sequential analysis. It describes the insights into the effectiveness of the course design and facilitation that each approach provides, correlates these with participant satisfaction, and argues for using a combination of methods when studying discussion forums in online courses. Context Online professional development courses for teachers have been growing rapidly over the past few years. Although the structure of these courses varies enormously— some are fully online, some meet occasionally face-to-face; some last a full semester, some are more limited in time and scope—almost all use the threaded discussion forum as a central locus of course activity. The discussion forum has thus

Higher education institutions are increasingly using social software tools to support teaching and learning. Despite the fact that social software is often used in a social context, these applications can significantly contribute to the educational experience of a student. However, as the social software domain comprises a considerable diversity of tools, the respective tools can be expected to differ in the way they can contribute to teaching and learning. In this review on the educational use of social software, we systematically analyze and compare the diverse social software tools and identify their contributions to teaching and learning. By integrating established learning theory and the extant literature on the individual social software applications we seek to contribute to a theoretical foundation for social software use and the choice of tools. Case vignettes from several UK higher education institutions are used to illustrate the different applications of social software tools in teaching and learning.