We consider the problem of classifying documents not by topic, but by overall sentiment, e.g., determining whether a review is positive or negative. Using movie reviews as data, we find that standard machine learning techniques definitively outperform human-produced baselines. However, the three machine learning methods we employed (Naive Bayes, maximum entropy classification, and support vector machines) do not perform as well on sentiment classification as on traditional topic-based categorization. We conclude by examining factors that make the sentiment classification problem more challenging. 1

Sentiment analysis seeks to identify the viewpoint(s) underlying a text span; an example application is classifying a movie review as "thumbs up" or "thumbs down". To determine this sentiment polarity, we propose a novel machine-learning method that applies text-categorization techniques to just the subjective portions of the document. Extracting these portions can be implemented using efficient techniques for finding minimum cuts in graphs; this greatly facilitates incorporation of cross-sentence contextual constraints.

The web contains a wealth of product reviews, but sifting through them is a daunting task. Ideally, an opinion mining tool would process a set of search results for a given item, generating a list of product attributes (quality, features, etc.) and aggregating opinions about each of them (poor, mixed, good). We begin by identifying the unique properties of this problem and develop a method for automatically distinguishing between positive and negative reviews. Our classifier draws on information retrieval techniques for feature extraction and scoring, and the results for various metrics and heuristics vary depending on the testing situation. The best methods work as well as or better than traditional machine learning. When operating on individual sentences collected from web searches, performance is limited due to noise and ambiguity. But in the context of a complete web-based tool and aided by a simple method for grouping sentences into attributes, the results are qualitatively quite useful.

The evaluative character of a word is called its semantic orientation. Positive semantic orientation indicates praise (e.g., “honest”, “intrepid”) and negative semantic orientation indicates criticism (e.g., “disturbing”, “superfluous”). Semantic orientation varies in both direction (positive or negative) and degree (mild to strong). An automated system for measuring semantic orientation would have application in text classification, text filtering, tracking opinions in online discussions, analysis of survey responses, and automated chat systems (chatbots). This article introduces a method for inferring the semantic orientation of a word from its statistical association with a set of positive and negative paradigm words. Two instances of this approach are evaluated, based on two different statistical measures of word association: pointwise mutual information (PMI) and latent semantic analysis (LSA). The method is experimentally tested with 3,596 words (including adjectives, adverbs, nouns, and verbs) that have been manually labeled positive (1,614 words) and negative (1,982 words). The method attains an accuracy of 82.8 % on the full test set, but the accuracy rises above 95 % when the algorithm is allowed to abstain from classifying mild words.

The Web has become an excellent source for gathering consumer opinions. There are now numerous Web sites containing such opinions, e.g., customer reviews of products, forums, discussion groups, and blogs. This paper focuses on online customer reviews of products. It makes two contributions. First, it proposes a novel framework for analyzing and comparing consumer opinions of competing products. A prototype system called Opinion Observer is also implemented. The system is such that with a single glance of its visualization, the user is able to clearly see the strengths and weaknesses of each product in the minds of consumers in terms of various product features. This comparison is useful to both potential customers and product manufacturers. For a potential customer, he/she can see a visual side-by-side and feature-by-feature comparison of consumer opinions on these products, which helps him/her to decide which product to buy. For a product manufacturer, the comparison enables it to easily gather marketing intelligence and product benchmarking information. Second, a new technique based on language pattern mining is proposed to extract product features from Pros and Cons in a particular type of reviews. Such features form the basis for the above comparison. Experimental results show that the technique is highly effective and outperform existing methods significantly.

Abstract. This paper describes a corpus annotation project to study issues in the manual annotation of opinions, emotions, sentiments, speculations, evaluations and other private states in language. The resulting corpus annotation scheme is described, as well as examples of its use. In addition, the manual annotation process and the results of an inter-annotator agreement study on a 10,000-sentence corpus of articles drawn from the world press are presented.

We explore the idea of creating a subjectivity classifier that uses lists of subjective nouns learned by bootstrapping algorithms. The goal of our research is to develop a system that can distinguish subjective sentences from objective sentences. First, we use two bootstrapping algorithms that exploit extraction patterns to learn sets of subjective nouns. Then we train a Naive Bayes classifier using the subjective nouns, discourse features, and subjectivity clues identified in prior research. The bootstrapping algorithms learned over 1000 subjective nouns, and the subjectivity classifier performed well, achieving 77% recall with 81% precision.

This paper presents the results of developing subjectivity classifiers using only unannotated texts for training. The performance rivals that of previous supervised learning approaches. In addition, we advance the state of the art in objective sentence classification by learning extraction patterns associated with objectivity and creating objective classifiers that achieve substantially higher recall than previous work with comparable precision.

We present Sentiment Analyzer (SA) that extracts sentiment (or opinion) about a subject from online text documents. Instead of classifying the sentiment of an entire document about a subject, SA detects all references to the given subject, and determines sentiment in each of the references using natural language processing (NLP) techniques. Our sentiment analysis consists of 1) a topic specific feature term extraction, 2) sentiment extraction, and 3) (subject, sentiment) association by relationship analysis. SA utilizes two linguistic resources for the analysis: the sentiment lexicon and the sentiment pattern database. The performance of the algorithms was verified on online product review articles (“digital camera ” and “music ” reviews), and more general documents including general webpages and news articles. 1.

Genre or style analysis can be used to improve results achieved using standard IR techniques. A genre class is a group of documents that are written in a similar style. Genre classification can identify documents that are written in a style most likely to satisfy a user's information need.