In this paper, we present a model of a trust-based recommendation system on a social network. The idea of the model is that agents use their social network to reach information and their trust relationships to filter it. We investigate how the dynamics of trust among agents affect the performance of the system by comparing it to a frequency-based recommendation system. Furthermore, we identify the impact of network density, preference heterogeneity among agents, and knowledge sparseness to be crucial factors for the performance of the system. The system self-organises in a state with performance near to the optimum; the performance on the global level is an emergent property of the system, achieved without explicit coordination from the local interactions of agents. 1

The complexity of product assortments offered by online selling platforms makes the selection of appropriate items a challenging task. Customers can differ significantly in their expertise and level of knowledge regarding such product assortments. Consequently, intelligent recommender systems are required which provide personalized dialogues supporting the customer in the product selection process. In this paper we present the domainindependent, knowledge-based recommender environment CWAdvisor which assists users by guaranteeing the consistency and appropriateness of solutions, by identifying additional selling opportunities, and by providing explanations for solutions. Using examples from different application domains, we show how model-based diagnosis, personalization, and intuitive knowledge acquisition techniques support the effective implementation of customer-oriented sales dialogues. In this context, we report our experiences gained in industrial projects and present an evaluation of successfully deployed recommender applications.

While recommender systems can greatly enhance the user experience, the entry barriers in terms of data acquisition are very high, making it hard for new service providers to compete with existing recommendation services. This paper proposes to build open recommender systems which can utilise Linked Data to mitigate the new-user, new-item and sparsity problems of collaborative recommender systems. We describe how to aggregate data about object centred sociality from different sources and how to process it for collaborative recommendation. To demonstrate the validity of our approach, we augment the data from a closed collaborative music recommender system with Linked Data, and significantly improve its precision and recall. 1.

Recommender systems have been widely advocated as a way of coping with the problem of information overload for knowledge workers. Given this, multiple recommendation methods have been developed. However, it has been shown that no one technique is best for all users in all situations. Thus we believe that effective recommender systems should incorporate a wide variety of such techniques and that some form of overarching framework should be put in place to coordinate the various recommendations so that only the best of them (from whatever source) are presented to the user. To this end, we show that a marketplace, in which the various recommendation methods compete to offer their recommendations to the user, can be used in this role. Specifically, this article presents the principled design of such a marketplace (including the auction protocol, the reward mechanism, and the bidding strategies of the individual recommendation agents) and evaluates the market’s capability to effectively coordinate multiple methods. Through analysis and simulation, we show that our market is capable of shortlisting recommendations in decreasing order of user perceived quality and of correlating the individual agent’s internal quality rating to the user’s

To find interesting, personally relevant web content, people rely on friends and colleagues to pass links along as they encounter them. In this paper, we study and augment linksharing via e-mail, the most popular means of sharing web content today. Armed with survey data indicating that active sharers of novel web content are often those that actively seek it out, we developed FeedMe, a plug-in for Google Reader that makes directed sharing of content a more salient part of the user experience. FeedMe recommends friends who may be interested in seeing content that the user is viewing, provides information on what the recipient has seen and how many emails they have received recently, and gives recipients the opportunity to provide lightweight feedback when they appreciate shared content. FeedMe introduces a novel design space within mixed-initiative social recommenders: friends who know the user voluntarily vet the material on the user’s behalf. We performed a two-week field experiment (N=60) and found that FeedMe made it easier and more enjoyable to share content that recipients appreciated and would not have found otherwise.

The Bibster system is an application of the use of semantics in Peer-to-Peer systems, which is aimed at researchers that share bibliographic metadata. In this paper we describe the design and implementation of recommender functionality in the Bibster system which allows personalized access to the bibliographic metadata available in the Peer-to-Peer network. These functions are based on a semantic user profile which is created from content and usage information as well as a similarity function. Furthermore, these functions make use of the semantic topology of the Peer-to-Peer system.

In this paper we discuss the Recommendz recommender system. This domain-independent system combines the advantages of collaborative and content-based filtering in a novel way. By allowing users to provide feedback not only about an item as a whole, but also properties of an item that motivated their opinion, increased performance seems to be achieved. The features used to describe items are specified by the users of the system rather than predetermined using manual knowledge-engineering. We describe a method for combining descriptive features and simple ratings, and provide a performance analysis.

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As the Web becomes the de facto window shopping experience for the on-line customer so web personalization is becoming an integral part of many on-line retailers’ customer relationship management (CRM) strategy. However Web personalization becomes increasingly difficult as the sheer size and heterogeneous nature of the information available on the web leads to information overload. In this paper we use an on-line movie retailer as a case study. We investigate how web visitor usage data may be combined with semantic domain knowledge to provide a deeper understanding of user behaviour. Our belief is that if we can explain the reasons for the users observed behaviour, we should be able to improve the quality of recommendations generated in the personalization process. In particular we introduce an

Digital libraries (DL) have become one of the most typical ways of accessing any kind of digitalized information. Due to this key role, users welcome any improvements on the services they receive from digital libraries. One trend used to improve digital services is through personalization. Up to now, the most common approach for personalization in digital libraries has been user-driven. Nevertheless, the design of efficient personalized services has to be done, at least in part, in an automatic way. In this context, machine learning techniques automate the process of constructing user models. This paper proposes a new approach to construct digital libraries that satisfy user’s necessity for information: Adaptive Digital Libraries, libraries that automatically learn user preferences and goals and personalize their interaction using this information.