g the course of a task. Many of these applications involve the collection, comprehension, 88 August 1995/Vol. 38, No. 8 COMMUNICATIONS OF THE ACM Catherine C. Marshall Frank M. Shipman III Spatial Hypertext: Designing for Change ypertext, 1 in its most general sense, allows content to appear in different contexts. The immediate setting in which readers encounter a specific segment of material then changes from reading to reading or from reader to reader. Authors collect and structure materials to reflect their own understanding or in anticipation of readers' possible interests, needs, or ability to comprehend the substrate of interrelated content. 1 We use the term hypertext broadly, to cover both textual and multimedia content. Node A Node A Node D Node E Node C Node B Node A and interpretation of diverse materials

Hypertexts may be implicitly structured, based on either node content or context. In this paper, we examine implicit structures that rely on the interpretation of node’s spatial context. Hypertext authors and readers can perceive and understand these idiosyncratic structures, but, because they are implicit, they cannot be used by the system to support users ’ activities. We have explored spatially structured hypertext authored in three different systems, and have developed heuristic recognition algorithms based on the results of our analyses of the kinds of structures that people build. Our results indicate that (1) recognition of implicit structures in spatial hypertext is feasible, (2) interaction will be important in guiding such recognition, and (3) the hypertext system can provide layout facilities that will render later systematic interpretation much easier. Found structures can be used as a basis for supporting information management, as a straightforward way of promoting knowledge-base evolution, as a way of solving representational problems endemic to many hypertext systems, or as a basis for collaboration or interaction.

Semiformal, argumentation-based notations are one of the main classes of formalism currently being used to represent design rationale (DR). However, our understanding of the demands on designers of using such representations has to date been drawn largely from informal and anecdotal evidence. One way to tackle the fundamental challenge of reducing DR's representational overheads, is to understand the relationship between designing, and the idea structuring tasks introduced by a semiformal DR notation. Empirically based analyses of DR in use can therefore inform the design of the notations in order to turn the structuring effort to the designers' advantage. This is the approach taken in this chapter, which examines how designers use a DR notation during design problem solving. Two empirical studies of DR-use are reported, in which designers used the QOC notation (MacLean et al., this volume) to express rationale for their designs. In the first study, a substantial and consistent body o...

Hypertext research in the mid-1980s on representing argumentation for design rationale (DR) foreshadowed what are now dominant concerns in knowledge management: representing, codifying and manipulating semiformal concepts, the use of formalisms to mediate collective sensemaking, and the construction of group memory. With the benefit of 15 years ’ hindsight, we can see the failure of so many hypertext DR systems to be adopted as symptomatic of the more general problem of fostering ‘hypertext literacy’ in real working environments. Pursuing Englebart’s goal of “augmenting human intellect”, we describe the Compendium approach to collective sensemaking, which demonstrates the impact that a hypertext facilitator can have on the learning and adoption problems that plagued earlier hypertext systems. We also describe how conventional documents and modelling notations can be morphed into and out of Compendium’s ‘native hypertext’ in order to support other modes of working across diverse communities of practice.

. In this paper we present an approach to document enrichment, which consists of associating formal knowledge models to archives of documents, to provide intelligent knowledge retrieval and (possibly) additional knowledge services, beyond what is available using 'standard' information retrieval and search facilities. The approach is ontology-driven, in the sense that the construction of the knowledge model is carried out in a top-down fashion, by populating a given ontology, rather than in a bottom-up fashion, by annotating a particular document. In the paper we give an overview of the approach and discuss its application to the domains of electronic news publishing, scholarly discourse and medical guidelines. 1. INTRODUCTION An important activity in knowledge management is "to convert text to knowledge" (O'Leary, 1998). This activity is central to knowledge management for two reasons: i) work practices and information flow in organisations tend to be document-centred and ii)...

. The internet is rapidly becoming the first place for researchers to publish documents, but at present they receive little support in searching, tracking, analyzing or debating concepts in a literature from scholarly perspectives. This paper describes the design rationale and implementation of ScholOnto, an ontology-based digital library server to support scholarly interpretation and discourse. It enables researchers to describe and debate via a semantic network the contributions a document makes, and its relationship to the literature. The paper discusses the computational services that an ontology-based server supports, alternative user interfaces to support interaction with a large semantic network, usability issues associated with knowledge formalization, new work practices that could emerge, and related work. 2 1 Introduction It is becoming standard practice for researchers to publish their documents on the internet (or intranets), via personal, institutional and discipline-spe...

Through scenarios in the popular press and technical papers in the research literature, the promise of the Semantic Web has raised a number of different expectations. These expectations can be traced to three different perspectives on the Semantic Web. The Semantic Web is portrayed as: (1) a universal library, to be readily accessed and used by humans in a variety of information use contexts; (2) the backdrop for the work of computational agents completing sophisticated activities on behalf of their human counterparts; and (3) a method for federating particular knowledge bases and databases to perform anticipated tasks for humans and their agents. Each of these perspectives has both theoretical and pragmatic entailments, and a wealth of past experiences to guide and temper our expectations. In this paper, we examine all three perspectives from rhetorical, theoretical, and pragmatic viewpoints with an eye toward possible outcomes as Semantic Web efforts move forward.

CODE4 is a general-purpose knowledge management system, intended to assist with the common knowledge processing needs of anyone who desires to analyse, store, or retrieve conceptual knowledge in applications as varied as the specification, design and user documentation of computer systems; the construction of term banks, or the development of ontologies for natural language understanding. This paper provides an overview of CODE4 as follows: We first describe the general philosophy and rationale of CODE4 and relate it to other systems. Next, we discuss the knowledge representation, specifically designed to meet the needs of flexible, interactive knowledge management. The highly-developed user interface, which we believe to be critical for this type of system, is explained in some detail. We finally describe how CODE4 is being used in a number of applications. 1. Introduction 1.1 Rationale for CODE4 This paper describes the main aspects of an interactive, multi-functional, knowledge ma...

Appropriation is the process by which people adopt and adapt technologies, fitting them into their working practices. It is similar to customisation, but concerns the adoption patterns of technology and the transformation of practice at a deeper level. Understanding appropriation is a key problem for developing interactive systems, since it critical to the success of technology deployment. It is also an important research issue, since appropriation lies at the intersection of workplace studies and design.

Automated support for the capture and access of live experiences is a common theme for ubiquitous computing. For certain capture situations, such as informal or opportunistic gatherings, existing capture frameworks are inadequate for a number of reasons. They require too much time to initiate a capture session and they often are too inflexible to support unstructured and impromptu use. In this paper, we present a whiteboard capture application called DUMMBO, aimed to support opportunistic and serendipitous meeting capture. We emphasize a easy-toinitiate interface that mirrors as much as possible traditional whiteboard functionality. This is accompanied by visualization techniques for accessing captured meetings afterwards. By separating the physical interface for capture from the electronic interface for accessing captured meetings, we demonstrate how a capture and access application can be designed to better support its intended audience. Keywords Ubiquitous computing, automated cap...