An important part of our information-gathering behavior has always been to find out what other people think. With the growing availability and popularity of opinion-rich resources such as online review sites and personal blogs, new opportunities and challenges arise as people now can, and do, actively use information technologies to seek out and understand the opinions of others. The sudden eruption of activity in the area of opinion mining and sentiment analysis, which deals with the computational treatment of opinion, sentiment, and subjectivity in text, has thus occurred at least in part as a direct response to the surge of interest in new systems that deal directly with opinions as a first-class object. This survey covers techniques and approaches that promise to directly enable opinion-oriented information-seeking systems. Our focus is on methods that seek to address the new challenges raised by sentiment-aware applications, as compared to those that are already present in more traditional fact-based analysis. We include materialon summarization of evaluative text and on broader issues regarding privacy, manipulation, and economic impact that the development of opinion-oriented information-access services gives rise to. To facilitate future work, a discussion of available resources, benchmark datasets, and evaluation campaigns is also provided. 1

We present two methods for determining the sentiment expressed by a movie review. The semantic orientation of a review can be positive, negative, or neutral. We examine the effect of valence shifters on classifying the reviews. We examine three types of valence shifters: negations, intensifiers and diminishers. Negations are used to reverse the semantic polarity of a particular term, while intensifiers and diminishers are used to increase and decrease, respectively, the degree to which a term is positive or negative. The first method classifies reviews based on the number of positive and negative terms they contain. We use the General Inquirer in order to identify positive and negative terms, as well as negation terms, intensifiers, and diminishers. We also use positive and negative terms from other sources, including a dictionary of synonym differences and a very large Web corpus. To compute corpus-based semantic orientation values of terms, we use their association scores with a small group of positive and negative terms. We show that extending the term-counting method with contextual valence shifters improves the accuracy of the classification. The second method uses a Machine Learning algorithm, Support Vector Machines. We start with unigram features and then add bigrams that consist of a valence shifter and another word. The accuracy of classification is very high, and the valence shifter bigrams slightly improve it. The features that contribute to the high accuracy are the words in the lists of positive and negative terms. Previous work focused on either the term-counting method or the Machine Learning method. We show that combining the two methods achieves better results than either method alone.

This paper explores methods for generating subjectivity analysis resources in a new language by leveraging on the tools and resources available in English. Given a bridge between English and the selected target language (e.g., a bilingual dictionary or a parallel corpus), the methods can be used to rapidly create tools for subjectivity analysis in the new language. 1

Many approaches to automatic sentiment analysis begin with a large lexicon of words marked with their prior polarity (also called semantic orientation). However, the contextual polarity of the phrase in which a particular instance of a word appears may be quite different from the word’s prior polarity. Positive words are used in phrases expressing negative sentiments, or vice versa. Also, quite often words that are positive or negative out of context are neutral in context, meaning they are not even being used to express a sentiment. The goal of this work is to automatically distinguish between prior and contextual polarity, with a focus on understanding which features are important for this task. Because an important aspect of the problem is identifying when polar terms are being used in neutral contexts, features for distinguishing between neutral and polar instances are evaluated, as well as features for distinguishing between positive and negative contextual polarity. The evaluation includes assessing the performance of features across multiple machine learning algorithms. For all learning algorithms except one, the combination of all features together gives the best performance. Another facet of the evaluation considers how the presence of neutral instances affects the performance of features for distinguishing between positive and negative polarity. These experiments show that the presence of neutral instances greatly degrades the performance of these features, and that perhaps the best way to improve performance across all polarity classes is to improve the system’s ability to identify when an instance is neutral. 1.

OpinionFinder is a system that performs subjectivity analysis, automatically identifying when opinions,

Textual information in the world can be broadly categorized into two main types: facts and opinions. Facts are objective expressions about entities, events and their properties. Opinions are usually subjective expressions that describe people’s sentiments, appraisals or feelings toward entities, events and their properties. The concept of opinion is very broad. In this chapter, we only focus on opinion expressions that convey people’s positive or negative sentiments. Much of the existing research on textual information processing has been focused on mining and retrieval of factual information, e.g., information retrieval, Web search, text classification, text clustering and many other text mining and natural language processing tasks. Little work had been done on the processing of opinions until only recently. Yet, opinions are so important that whenever we need to make a decision we want to hear others ’ opinions. This is not only true for individuals but also true for organizations. One of the main reasons for the lack of study on opinions is the fact that there was little opinionated text available before the World Wide Web. Before the Web, when an individual needed to make a decision, he/she typically asked for opinions from friends and families. When an organization wanted to find the opinions or sentiments of the general public about its products and services, it conducted opinion polls, surveys, and focus groups. However, with the Web, especially with the explosive growth of the usergenerated

Ranking documents or sentences according to both topic and sentiment relevance should serve a critical function in helping users when topics and sentiment polarities of the targeted text are not explicitly given, as is often the case on the web. In this paper, we propose several sentiment information retrieval models in the framework of probabilistic language models, assuming that a user both inputs query terms expressing a certain topic and also specifies a sentiment polarity of interest in some manner. We combine sentiment relevance models and topic relevance models with model parameters estimated from training data, considering the topic dependence of the sentiment. Our experiments prove that our models are effective. 1

There has been a recent swell of interest in the automatic identification and extraction of opinions and emotions in text. In this paper, we present the first experimental results classifying the intensity of opinions and other types of subjectivity and classifying the subjectivity of deeply nested clauses. We use a wide range of features, including new syntactic features developed for opinion recognition. We vary the learning algorithm and the feature organization to explore the effect this has on the classification task. In 10-fold cross-validation experiments using support vector re-gression, we achieve improvements in mean-squared error over baseline ranging from 49 % to 51%. Using boosting, we achieve improvements in accuracy ranging from 23 % to 96%.

The goal of sentiment prediction is to automatically identify whether a given piece of text expresses positive or negative opinion towards a topic of interest. One can pose sentiment prediction as a standard text categorization problem. However, gathering labeled data turns out to be a bottleneck in the process of building high quality text classifiers. Fortunately, background knowledge is often available in the form of prior information about the sentiment polarity of words in a lexicon. Moreover, in many applications abundant unlabeled data is also available. In this paper, we propose a novel semi-supervised sentiment prediction algorithm that utilizes lexical prior knowledge in conjunction with unlabeled examples. Our method is based on joint sentiment analysis of documents and words based on a bipartite graph representation of the data. We present an empirical study on a diverse collection of sentiment prediction problems which confirms that our semi-supervised lexical models significantly outperform purely supervised and competing semisupervised techniques.

In this paper, we present a system that automatically extracts the pros and cons from online reviews. Although many approaches have been developed for extracting opinions from text, our focus here is on extracting the reasons of the opinions, which may themselves be in the form of either fact or opinion. Leveraging online review sites with author-generated pros and cons, we propose a system for aligning the pros and cons to their sentences in review texts. A maximum entropy model is then trained on the resulting labeled set to subsequently extract pros and cons from online review sites that do not explicitly provide them. Our experimental results show that our resulting system identifies pros and cons with 66 % precision and 76 % recall. 1