. Health-education documents can be much more effective in achieving patient compliance if they are customized for individual readers. For this purpose, a medical record can be thought of as an extremely detailed user model of a reader of such a document. The HealthDoc project is developing methods for producing health-information and patienteducation documents that are tailored to the individual personal and medical characteristics of the patients who receive them. Information from an on-line medical record or from a clinician will be used as the primary basis for deciding how best to fit the document to the patient. In this paper, we describe our research on three aspects of the project: the kinds of tailoring that are appropriate for health-education documents; the nature of a tailorable master document, and how it can be created; and the linguistic problems that arise when a tailored instance of the document is to be generated. 1 The Value of Tailored Health-Education Documents He...

The HealthDoc project aims to provide a comprehensive approach to the customization of patient-information and health-education materials through the development of sophisticated natural language generation systems. We adopt a model of patient education that takes into account patient information ranging from simple medical data to complex cultural beliefs, so that our work provides both an impetus and testbed for research in multicultural health communication. We propose a model of language generation, `generation by selection and repair ', that relies on a `master-document' representation that pre-determines the basic form and content of a text, yet is amenable to editing and revision for customization. The implementation of this model has so far led to the design of a sentence planner that integrates multiple complex planning tasks and a rich set of ontological and linguistic knowledge sources. 1 Customizing patient-education material Present-day health-education and patient-infor...