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139
Stuff I've seen: A system for personal information retrieval and re-use
- SIGIR '03
, 2003
"... Most information retrieval technologies are designed to facilitate information discovery. However, much knowledge work involves finding and re-using previously seen information. We describe the design and evaluation of a system, called Stuff Iâve Seen (SIS), that facilitates information re-use. Th ..."
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Cited by 350 (9 self)
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Most information retrieval technologies are designed to facilitate information discovery. However, much knowledge work involves finding and re-using previously seen information. We describe the design and evaluation of a system, called Stuff Iâve Seen (SIS), that facilitates information re-use. This is accomplished in two ways. First, the system provides a unified index of information that a person has seen, whether it was seen as email, web page, document, appointment, etc. Second, because the information has been seen before, rich contextual cues can be used in the search interface. The system has been used internally by more than 230 employees. We report on both qualitative and quantitative aspects of system use. Initial findings show that time and people are important retrieval cues. Users find information more easily using SIS, and use other search tools less frequently after installation.
Tasktracer: a desktop environment to support multi-tasking knowledge workers
- In IUI ’05: Proceedings of the 10th international conference on Intelligent user interfaces
, 2005
"... This paper reports on TaskTracer — a software system being designed to help highly multitasking knowledge workers rapidly locate, discover, and reuse past processes they used to successfully complete tasks. The system monitors users ’ interaction with a computer, collects detailed records of users ’ ..."
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Cited by 144 (23 self)
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This paper reports on TaskTracer — a software system being designed to help highly multitasking knowledge workers rapidly locate, discover, and reuse past processes they used to successfully complete tasks. The system monitors users ’ interaction with a computer, collects detailed records of users ’ activities and resources accessed, associates (automatically or with users ’ assistance) each interaction event with a particular task, enables users to access records of past activities and quickly restore task contexts. We present a novel Publisher-Subscriber architecture for collecting and processing users ’ activity data, describe several different user interfaces tried with TaskTracer, and discuss the possibility of applying machine learning techniques to recognize/predict users ’ tasks.
Extending Document Management Systems with User-Specific Active Properties
- ACM Transactions on Information Systems
, 1999
"... Document properties are a compelling infrastructure on which to develop document management applications. A property-based approach avoids many of the problems of traditional hierarchical storage mechanisms, reflects document organizations meaningful to user tasks, provides a means to integrate the ..."
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Cited by 118 (10 self)
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Document properties are a compelling infrastructure on which to develop document management applications. A property-based approach avoids many of the problems of traditional hierarchical storage mechanisms, reflects document organizations meaningful to user tasks, provides a means to integrate the perspectives of multiple individuals and groups, and does this all within a uniform interaction framework. Document properties can reflect not only categorizations of documents and document use, but also expressions of desired system activity, such as sharing criteria, replication management and versioning. Augmenting property-based document management systems with active properties that carry executable code enables the provision of document-based services on a property infrastructure. The combination of document properties as a uniform mechanism for document management, and active properties as a way of delivering document services, represents a new paradigm for document management infras...
Usability and privacy: a study of KaZaA P2P file-sharing
- In L.F. Cranor & S. Garfinkel (Eds.). Security and Usability: Designing Secure Systems That People Can Use (pp
, 2005
"... P2P file sharing systems such as Gnutella, Freenet, and KaZaA, while primarily intended for sharing multimedia files, frequently allow other types of information to be shared. This raises serious concerns about the extent to which users may unknowingly be sharing private or personal information. In ..."
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Cited by 111 (6 self)
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P2P file sharing systems such as Gnutella, Freenet, and KaZaA, while primarily intended for sharing multimedia files, frequently allow other types of information to be shared. This raises serious concerns about the extent to which users may unknowingly be sharing private or personal information. In this paper, we report on a cognitive walkthrough and a laboratory user study of the KaZaA file sharing user interface. The majority of the users in our study were unable to tell what files they were sharing, and sometimes incorrectly assumed they were not sharing any files when in fact they were sharing all files on their hard drive. An analysis of the KaZaA network suggested that a large number of users appeared to be unwittingly sharing personal and private files, and that some users were indeed taking advantage of this and downloading files containing ostensibly private information.
Sharing and Building Digital Group Histories
, 2002
"... Organizations, families, institutions evolve a shared culture and history. In this work, we describe a system to facilitate conversation and storytelling about this collective past. Users explore digital archives of shared materials such as photographs, video, and text documents on a tabletop interf ..."
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Cited by 68 (1 self)
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Organizations, families, institutions evolve a shared culture and history. In this work, we describe a system to facilitate conversation and storytelling about this collective past. Users explore digital archives of shared materials such as photographs, video, and text documents on a tabletop interface. Both the software and the interface encourage natural conversation and reflection. This work is an application of our ongoing research on systems for multiple, co-present users to explore digital collections. In this paper, we present a case study of our own group history along with the software extensions developed for this scenario. These extensions include methods for easily branching off from and returning to previous threads of the exploration, incorporating background contexts that support a variety of view points and flexible story sharing, and supporting the active and passive discovery of relevant information.
Coordinating Heterogeneous Work: Information and Representation in Medical Care
- In Prinz et al
, 2001
"... Medical care involves intense collaboration amongst a number of practitioners including physicians, nurses, and pharmacists Their work is concentrated on a single patient, and yet their activities, motivations, and concerns are very different We explore the use of a shared information system in help ..."
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Cited by 66 (9 self)
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Medical care involves intense collaboration amongst a number of practitioners including physicians, nurses, and pharmacists Their work is concentrated on a single patient, and yet their activities, motivations, and concerns are very different We explore the use of a shared information system in helping these individuals coordinate their work In particular, we use the idea of a common information space to explore how the shared information is incorporated into the diverse work practices of an intensive care unit In addition to physical co-location, we found that providing information in many specialised representations is critical to managing their coordination. Unlike paper records, computer systems offer the ability to decouple information from its representations. This decoupling opens up a rich design space for systems that allow people with different interests, concerns and work practices to work together effectively.
Informing the Design of an Information Management System with Iterative Fieldwork
- Proc. DIS’00, Designing Interactive Systems. ACM
, 2000
"... We report on the design process of a personal information management system, Raton Laveur, and how it was influenced by an intimate relationship between iterative fieldwork and design thinking. Initially, the system was conceived as a paper-based UI to calendar, contacts, to-dos and notes. As the fi ..."
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Cited by 60 (8 self)
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We report on the design process of a personal information management system, Raton Laveur, and how it was influenced by an intimate relationship between iterative fieldwork and design thinking. Initially, the system was conceived as a paper-based UI to calendar, contacts, to-dos and notes. As the fieldwork progressed, our understanding of people’s practices and the constraints of their office infrastructures radically shifted our design goals away from paper-based interaction to embedded interaction with our system. By this we mean embedding information management functionality in an existing application such as email.
Cimbiosys: A Platform for content-based partial replication. NSDI
, 2009
"... People increasingly use multiple devices and Internet services to manage and share information. Since portable devices have limited resources for storage and bandwidth, it is essential to take advantage of proximity and selected replication of content. To this end we present Cimbiosys, a replication ..."
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Cited by 56 (15 self)
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People increasingly use multiple devices and Internet services to manage and share information. Since portable devices have limited resources for storage and bandwidth, it is essential to take advantage of proximity and selected replication of content. To this end we present Cimbiosys, a replication platform that permits each device to define its own content-based filtering criteria and to share updates with any other device. Cimbiosys ensures two properties not achieved by previous systems. First, every device stores exactly those items whose latest version meets arbitrary filter criteria that are independent of any hierarchical namespace. Second, every device represents its metadata in a compact form, with state proportional to the number of devices rather than the number of items. Such compact representation enables low synchronization overhead, which permits frequent synchronization even for bandwidthlimited devices. We have implemented Cimbiosys in C # and Mace. We evaluated the performance of the CIM Sync protocol in both simulation and using the Mace implementation. 1
Searching to eliminate personal information management
- Communications of the ACM
, 2006
"... Search systems can alleviate the need to organize personal information by helping us find it no matter where we encountered it, what we remember about it, and even if we forget it exists. Delia wants to set up a lunch meeting at a restaurant her brother had recommended last week in an email message. ..."
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Cited by 51 (4 self)
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Search systems can alleviate the need to organize personal information by helping us find it no matter where we encountered it, what we remember about it, and even if we forget it exists. Delia wants to set up a lunch meeting at a restaurant her brother had recommended last week in an email message. She should be able to find the address using one of several organizational schemes she has developed to help her manage the vast quantity of paper and electronic information she receives every day. She knows she copied information about the restaurant into her address book, but she’s not sure of the restaurant’s name, making it difficult to look it up directly. She’s not sure whether she filed the message in a folder relating to the main topic of her brother’s email message or left 58 January 2006/Vol. 49, No. 1 COMMUNICATIONS OF THE ACM it in her inbox. since she still needs to respond to him.
The social network and relationship finder: Social sorting for email triage
- In Proceedings of CEAS ’05
, 2005
"... Email triage is the process of going through unhandled email and deciding what to do with it. This process can quickly become a serious problem for users with large volumes of email. Studies have found that people use a variety of approaches to triage their email, many of which have a social compone ..."
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Cited by 42 (6 self)
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Email triage is the process of going through unhandled email and deciding what to do with it. This process can quickly become a serious problem for users with large volumes of email. Studies have found that people use a variety of approaches to triage their email, many of which have a social component. We believe that email clients can better support email triage by providing users with additional sorting features based on socially salient information. We present a prototype email client, SNARF (the Social Network and Relationship Finder), that aggregates social meta-data about email correspondents to aid email triage. Users can then sort their correspondents based on this meta-data bringing emails from socially important people to the foreground. 1
