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67
Becoming Wikipedian: Transformation of participation in a collaborative online encyclopedia
- In Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work (GROUP '05
"... Traditional activities change in surprising ways when computermediated communication becomes a component of the activity system. In this descriptive study, we leverage two perspectives on social activity to understand the experiences of individuals who became active collaborators in Wikipedia, a pro ..."
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Cited by 232 (7 self)
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Traditional activities change in surprising ways when computermediated communication becomes a component of the activity system. In this descriptive study, we leverage two perspectives on social activity to understand the experiences of individuals who became active collaborators in Wikipedia, a prolific, cooperatively-authored online encyclopedia. Legitimate peripheral participation provides a lens for understanding participation in a community as an adaptable process that evolves over time. We use ideas from activity theory as a framework to describe our results. Finally, we describe how activity on the Wikipedia stands in striking contrast to traditional publishing and suggests a new paradigm for collaborative systems.
SuggestBot: Using Intelligent Task Routing to Help People Find Work in Wikipedia
- Find Work in Wikipedia. Intelligent User Interfaces (IUI
, 2007
"... Member-maintained communities ask their users to perform tasks the community needs. From Slashdot, to IMDb, to Wikipedia, groups with diverse interests create communitymaintained artifacts of lasting value (CALV) that support the group’s main purpose and provide value to others. Said communities don ..."
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Cited by 93 (14 self)
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Member-maintained communities ask their users to perform tasks the community needs. From Slashdot, to IMDb, to Wikipedia, groups with diverse interests create communitymaintained artifacts of lasting value (CALV) that support the group’s main purpose and provide value to others. Said communities don’t help members find work to do, or do so without regard to individual preferences, such as Slashdot assigning meta-moderation randomly. Yet social science theory suggests that reducing the cost and increasing the personal value of contribution would motivate members to participate more. We present SuggestBot, software that performs intelligent task routing (matching people with tasks) in Wikipedia. SuggestBot uses broadly applicable strategies of text analysis, collaborative filtering, and hyperlink following to recommend tasks. SuggestBot’s intelligent task routing increases the number of edits by roughly four times compared to suggesting random articles. Our contributions are: 1) demonstrating the value of intelligent task routing in a real deployment; 2) showing how to do intelligent task routing; and 3) sharing our experience of deploying a tool in Wikipedia, which offered both challenges and opportunities for research.
Assessing information quality of a community-based encyclopedia
- In Proceedings of the International Conference on Information Quality
, 2005
"... Effective information quality analysis needs powerful yet easy ways to obtain metrics. The English version of Wikipedia provides an extremely interesting yet challenging case for the study of Information Quality dynamics at both macro and micro levels. We propose seven IQ metrics which can be evalua ..."
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Cited by 84 (6 self)
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Effective information quality analysis needs powerful yet easy ways to obtain metrics. The English version of Wikipedia provides an extremely interesting yet challenging case for the study of Information Quality dynamics at both macro and micro levels. We propose seven IQ metrics which can be evaluated automatically and test the set on a representative sample of Wikipedia content. The methodology of the metrics construction and the results of tests, along with a number of statistical characterizations of Wikipedia articles, their content construction, process metadata and social context are reported. 1.
Mining meaning from Wikipedia
, 2009
"... Wikipedia is a goldmine of information; not just for its many readers, but also for the growing community of researchers who recognize it as a resource of exceptional scale and utility. It represents a vast investment of manual effort and judgment: a huge, constantly evolving tapestry of concepts an ..."
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Cited by 76 (2 self)
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Wikipedia is a goldmine of information; not just for its many readers, but also for the growing community of researchers who recognize it as a resource of exceptional scale and utility. It represents a vast investment of manual effort and judgment: a huge, constantly evolving tapestry of concepts and relations that is being applied to a host of tasks. This article provides a comprehensive description of this work. It focuses on research that extracts and makes use of the concepts, relations, facts and descriptions found in Wikipedia, and organizes the work into four broad categories: applying Wikipedia to natural language processing; using it to facilitate information retrieval and information extraction; and as a resource for ontology building. The article addresses how Wikipedia is being used as is, how it is being improved and adapted, and how it is being combined with other structures to create entirely new resources. We identify the research groups and individuals involved, and how their work has developed in the last few years. We provide a comprehensive list of the open-source software they have produced.
Creating, Destroying, and Restoring Value in Wikipedia
, 2007
"... Wikipedia’s brilliance and curse is that any user can edit any of the encyclopedia entries. We introduce the notion of the impact of an edit, measured by the number of times the edited version is viewed. Using several datasets, including recent logs of all article views, we show that frequent editor ..."
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Cited by 71 (14 self)
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Wikipedia’s brilliance and curse is that any user can edit any of the encyclopedia entries. We introduce the notion of the impact of an edit, measured by the number of times the edited version is viewed. Using several datasets, including recent logs of all article views, we show that frequent editors dominate what people see when they visit Wikipedia, and that this domination is increasing. Similarly, using the same impact measure, we show that the probability of a typical article view being damaged is small but increasing, and we present empirically grounded classes of damage. Finally, we make policy recommendations for Wikipedia and other wikis in light of these findings.
Information quality work organization in Wikipedia
- Journal of the American Society for Information Science and Technology
, 2008
"... The classic problem within the information quality (IQ) research and practice community has been the problem of defining IQ. It has been found repeatedly that IQ is context sensitive and cannot be described, measured, and assured with a single model. There is a need for empirical case studies of IQ ..."
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Cited by 68 (7 self)
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The classic problem within the information quality (IQ) research and practice community has been the problem of defining IQ. It has been found repeatedly that IQ is context sensitive and cannot be described, measured, and assured with a single model. There is a need for empirical case studies of IQ work in different systems to develop a systematic knowledge that can then inform and guide the construction of context-specific IQ models. This article analyzes the organization of IQ assurance work in a large-scale, open, collaborative encyclopedia— Wikipedia. What is special about Wikipedia as a resource is that the quality discussions and processes are strongly connected to the data itself and are accessible to the general public. This openness makes it particularly easy for researchers to study a particular kind of collaborative work that is highly distributed and that has a particularly substantial focus, not just on error detection but also on error correction. We believe that the study of those evolving debates and processes and of the IQ assurance model as a whole has useful implications for the improvement of quality in other more conventional databases.
Talk Before You Type: Coordination in Wikipedia
- PROCEEDINGS OF THE 40TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES
, 2007
"... Wikipedia, the online encyclopedia, has attracted attention both because of its popularity and its unconventional policy of letting anyone on the internet edit its articles. This paper describes the results of an empirical analysis of Wikipedia and discusses ways in which the Wikipedia community has ..."
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Cited by 55 (0 self)
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Wikipedia, the online encyclopedia, has attracted attention both because of its popularity and its unconventional policy of letting anyone on the internet edit its articles. This paper describes the results of an empirical analysis of Wikipedia and discusses ways in which the Wikipedia community has evolved as it has grown. We contrast our findings with an earlier study [11] and present three main results. First, the community maintains a strong resilience to malicious editing, despite tremendous growth and high traffic. Second, the fastest growing areas of Wikipedia are devoted to coordination and organization. Finally, we focus on a particular set of pages used to coordinate work, the “Talk” pages. By manually coding the content of a subset of these pages, we find that these pages serve many purposes, notably supporting strategic planning of edits and enforcement of standard guidelines and conventions. Our results suggest that despite the potential for anarchy, the Wikipedia community places a strong emphasis on group coordination, policy, and process.
From Wikipedia to the classroom: Exploring online publication and learning
- International Conference of the Learning Sciences
, 2006
"... Abstract: Wikipedia represents an intriguing new publishing paradigm—can it be used to engage students in authentic collaborative writing activities? How can we design wiki publishing tools and curricula to support learning among student authors? We suggest that wiki publishing environments can crea ..."
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Cited by 48 (2 self)
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Abstract: Wikipedia represents an intriguing new publishing paradigm—can it be used to engage students in authentic collaborative writing activities? How can we design wiki publishing tools and curricula to support learning among student authors? We suggest that wiki publishing environments can create learning opportunities that address four dimensions of authenticity: personal, real world, disciplinary, and assessment. We have begun a series of design studies to investigate links between wiki publishing experiences and writing-to-learn. The results of an initial study in an undergraduate government course indicate that perceived audience plays an important role in helping students monitor the quality of writing; however, students ’ perception of audience on the Internet is not straightforward. This preliminary iteration resulted in several guidelines that are shaping efforts to design and implement new wiki publishing tools and curricula for students and teachers. Wikipedia: This Just Doesn’t Make Sense A perplexing phenomenon has emerged online. Thousands of individuals have come together in one online community with the goal of building an encyclopedia of all human knowledge. This community relies on the work of volunteers, does not solicit contributions from experts, employs no formal review process, and allows people to
2007 a . The hidden order of Wikipedia
- In: 2nd international conference on Online Communities and Social Computing
"... Abstract. We examine the procedural side of Wikipedia, the well-known internet encyclopedia. Despite the lack of structure in the underlying wiki technology, users abide by hundreds of rules and follow well-defined processes. Our case study is the Featured Article (FA) process, one of the best estab ..."
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Cited by 43 (0 self)
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Abstract. We examine the procedural side of Wikipedia, the well-known internet encyclopedia. Despite the lack of structure in the underlying wiki technology, users abide by hundreds of rules and follow well-defined processes. Our case study is the Featured Article (FA) process, one of the best established procedures on the site. We analyze the FA process through the theoretical framework of commons governance, and demonstrate how this process blends elements of traditional workflow with peer production. We conclude that rather than encouraging anarchy, many aspects of wiki technology lend themselves to the collective creation of formalized process and policy.
Motivations to participate in online communities.
- In Proc. CHI
, 2010
"... ABSTRACT A consistent theoretical and practical challenge in the design of socio-technical systems is that of motivating users to participate in and contribute to them. This study examines the case of Everything2.com users from the theoretical perspectives of Uses and Gratifications and Organizatio ..."
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Cited by 36 (2 self)
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ABSTRACT A consistent theoretical and practical challenge in the design of socio-technical systems is that of motivating users to participate in and contribute to them. This study examines the case of Everything2.com users from the theoretical perspectives of Uses and Gratifications and Organizational Commitment to compare individual versus organizational motivations in user participation. We find evidence that users may continue to participate in a site for different reasons than those that led them to the site. Feelings of belonging to a site are important for both anonymous and registered users across different types of uses. Long-term users felt more dissatisfied with the site than anonymous users. Social and cognitive factors seem to be more important than issues of usability in predicting contribution to the site.
