. The process of acquiring knowledge cannot be separated from the process of applying it. Integrating working and learning is not a desirable luxury -- it is a fundamental requirement for businesses to remain competitive. In this article we describe the ENRICH approach to supporting organisational learning. The enrichment of workproducts with context is aided by suite of web based tools which integrate HTML documents, discussion threads and knowledge models. The approach is described using one of the three ENRICH industrial case studies - the British Aerospace Team Workbook. 1. INTRODUCTION "Businesses spend up to $100 billion each year to train workers. Yet estimates are that less than 10% of this training transfers to the job. So business wastes $90 billion each year...." [Review on US training effectiveness (Detterman 1993)] Current theories of learning reveal why this is so: the process of acquiring knowledge cannot be separated from the process of applying it. Integra...

this report, we describe and illustrate our framework using a detailed analysis of the Galapagos Pilot project. We will also use the framework to illustrate important design issues to be considered when creating new educational multimedia.

The web-based training systems offer increased ease in knowledge creation by trainees as they are multi-sensory and rich in contextual information. However, some critical issues based on the contexts of their design and implementation need to be considered to ensure their success. This article highlights such contexts and discusses the critical issues that are more closely associated with the increased reach and flexibility of the `web' technology as well as the social and organizational culture of the `workplace'. It draws attention to the complexity involved in designing substantial systems of this nature while recognizing the need for supportive organizational culture for such systems to achieve their true potential for continuous learning.