This paper presents a simple unsupervised learning algorithm for classifying reviews as recommended (thumbs up) or not recommended (thumbs down). The classification of a review is predicted by the average semantic orientation of the phrases in the review that contain adjectives or adverbs. A phrase has a positive semantic orientation when it has good associations (e.g., "subtle nuances") and a negative semantic orientation when it has bad associations (e.g., "very cavalier"). In this paper, the semantic orientation of a phrase is calculated as the mutual information between the given phrase and the word "excellent" minus the mutual information between the given phrase and the word "poor". A review is classified as recommended if the average semantic orientation of its phrases is positive. The algorithm achieves an average accuracy of 74% when evaluated on 410 reviews from Epinions, sampled from four different domains (reviews of automobiles, banks, movies, and travel destinations). The accuracy ranges from 84% for automobile reviews to 66% for movie reviews.

The web contains a wealth of product reviews, but sifting through them is a daunting task. Ideally, an opinion mining tool would process a set of search results for a given item, generating a list of product attributes (quality, features, etc.) and aggregating opinions about each of them (poor, mixed, good). We begin by identifying the unique properties of this problem and develop a method for automatically distinguishing between positive and negative reviews. Our classifier draws on information retrieval techniques for feature extraction and scoring, and the results for various metrics and heuristics vary depending on the testing situation. The best methods work as well as or better than traditional machine learning. When operating on individual sentences collected from web searches, performance is limited due to noise and ambiguity. But in the context of a complete web-based tool and aided by a simple method for grouping sentences into attributes, the results are qualitatively quite useful.

We present a method for extracting parts of objects from wholes (e.g. "speedometer" from "car"). Given a very large corpus our method finds part words with 55% accuracy for the top 50 words as ranked by the system. The part list could be scanned by an end-user and added to an existing ontology (such as WordNet), or used as a part of a rough semantic lexicon.

Consumers are often forced to wade through many on-line reviews in order to make an informed product choice. This paper introduces OPINE, an unsupervised informationextraction system which mines reviews in order to build a model of important product features, their evaluation by reviewers, and their relative quality across products. Compared to previous work, OPINE achieves 22 % higher precision (with only 3 % lower recall) on the feature extraction task. OPINE’s novel use of relaxation labeling for finding the semantic orientation of words in context leads to strong performance on the tasks of finding opinion phrases and their polarity. 1

An important part of our information-gathering behavior has always been to find out what other people think. With the growing availability and popularity of opinion-rich resources such as online review sites and personal blogs, new opportunities and challenges arise as people now can, and do, actively use information technologies to seek out and understand the opinions of others. The sudden eruption of activity in the area of opinion mining and sentiment analysis, which deals with the computational treatment of opinion, sentiment, and subjectivity in text, has thus occurred at least in part as a direct response to the surge of interest in new systems that deal directly with opinions as a first-class object. This survey covers techniques and approaches that promise to directly enable opinion-oriented information-seeking systems. Our focus is on methods that seek to address the new challenges raised by sentiment-aware applications, as compared to those that are already present in more traditional fact-based analysis. We include materialon summarization of evaluative text and on broader issues regarding privacy, manipulation, and economic impact that the development of opinion-oriented information-access services gives rise to. To facilitate future work, a discussion of available resources, benchmark datasets, and evaluation campaigns is also provided. 1

This paper presents a new approach to phrase-level sentiment analysis that first determines whether an expression is neutral or polar and then disambiguates the polarity of the polar expressions. With this approach, the system is able to automatically identify the contextual polarity for a large subset of sentiment expressions, achieving results that are significantly better than baseline. 1

The evaluative character of a word is called its semantic orientation. Positive semantic orientation indicates praise (e.g., “honest”, “intrepid”) and negative semantic orientation indicates criticism (e.g., “disturbing”, “superfluous”). Semantic orientation varies in both direction (positive or negative) and degree (mild to strong). An automated system for measuring semantic orientation would have application in text classification, text filtering, tracking opinions in online discussions, analysis of survey responses, and automated chat systems (chatbots). This article introduces a method for inferring the semantic orientation of a word from its statistical association with a set of positive and negative paradigm words. Two instances of this approach are evaluated, based on two different statistical measures of word association: pointwise mutual information (PMI) and latent semantic analysis (LSA). The method is experimentally tested with 3,596 words (including adjectives, adverbs, nouns, and verbs) that have been manually labeled positive (1,614 words) and negative (1,982 words). The method attains an accuracy of 82.8 % on the full test set, but the accuracy rises above 95 % when the algorithm is allowed to abstain from classifying mild words.

Identifying sentiments (the affective parts of opinions) is a challenging problem. We present a system that, given a topic, automatically finds the people who hold opinions about that topic and the sentiment of each opinion. The system contains a module for determining word sentiment and another for combining sentiments within a sentence. We experiment with various models of classifying and combining sentiment at word and sentence levels, with promising results. 1

This paper presents an algorithm for identifying pronominal anaphora and two experiments based upon this algorithm. We incorporate multiple anaphora resolution factors into a statistical framework -- specifically the distance between the pronoun and the proposed antecedent, gender/number/animaticity of the proposed antecedent, governing head information and noun phrase repetition. We combine them into a single probability that enables hs to identify the referent. Our first experiment shows the relative contribution of each source Of information and demonstrates a success rate of 82.9% for all sources combined. The second experiment investigates a method for unsuper- vised learning of gender/number/animaticity information. We present some experiments illustrating the accuracy of the method and note that with this information added, our pronoun resolution method achieves 84.2% accuracy.

Abstract. This paper describes a corpus annotation project to study issues in the manual annotation of opinions, emotions, sentiments, speculations, evaluations and other private states in language. The resulting corpus annotation scheme is described, as well as examples of its use. In addition, the manual annotation process and the results of an inter-annotator agreement study on a 10,000-sentence corpus of articles drawn from the world press are presented.