The ability to rapidly locate useful on-line services (e.g. software applications, software components, process models, or service organizations), as opposed to simply useful documents, is becoming increasingly critical in many domains. Current service retrieval technology is, however, notoriously prone to low precision. This paper describes a novel service retrieval approached based on the sophisticated use of process ontologies. Our preliminary evaluations suggest that this approach offers qualitatively higher retrieval precision than existing (keyword and tablebased) approaches without sacrificing recall and computational tractability/scalability.

The ability to rapidly locate useful on-line services (e.g. software applications, software components, process models, or service organizations), as opposed to simply useful documents, is becoming increasingly critical in many domains. As the sheer number of such services increases it will become increasingly more important to provide tools that allow people (and software) to quickly find the services they need, while minimizing the burden for those who wish to list their services with these search engines. This can be viewed as a critical enabler of the `friction-free' markets of the `new economy'. Current service retrieval technology is, however, seriously deficient in this regard. The information retrieval community has focused on the retrieval of documents, not services per se, and has as a result emphasized keyword-based approaches. Those approaches achieve fairly high recall but low precision. The software agents and distributed computing communities have developed...