The Technology Acceptance Model (TAM) represents an important theoretical contribution toward understanding IS usage and IS acceptance behaviors [6, 19]. However, as noted by several IS researchers [cf: 4, 5, 6, 9, 14], TAM is incomplete in one important respect: it doesn't account for social influence in the adoption and utilization of new information systems. Davis [4] and Davis et al. [6] noted that it is important to account for subjective norm (SN), the construct denoting social influence. However, they observed that the conceptualization of SN based on TRA (Theory of Reasoned Action) has theoretical and psychometric problems. Specifically, they observed that it is difficult to distinguish if usage behavior is caused by the influence of referents on one's intent or by one's own attitude. They suggested that this problem may be circumvented by using an alternative theoretical basis for conceptualizing SN, specifically in terms of Kelman's [10, 11] processes of social influence (compliance, identification and internalization). Within the context of organizational enterprisewide implementation and adoption of collaboration and communication technologies, this study establishes theoretical and empirical bases for the above conceptualization originally suggested by Davis and his colleagues. The construct of social influence is operationalized in terms of Kelman's processes of internalization, identification and compliance. Analyses of field study data provide evidence of the reliability and validity of the proposed constructs, factor structures and measures. The findings enable future researchers to account for social influence in further investigating TAM.

This paper presents an extension to the technology acceptance model (TAM) and empirically examines it in an enterprise resource planning (ERP) implementation environment. The study evaluated the impact of one belief construct (shared beliefs in the benefits of a technology) and two widely recognized technology implementation success factors (training and communication) on the perceived usefulness and perceived ease of use during technology implementation. Shared beliefs refer to the beliefs that organizational participants share with their peers and superiors on the benefits of the ERP system. Using data gathered from the implementation of an ERP system, we showed that both training and project communication influence the shared beliefs that users form about the benefits of the technology and that the shared beliefs influence the perceived usefulness and ease of use of the technology. Thus, we provided empirical and theoretical support for the use of managerial interventions, such as training and communication, to influence the acceptance of technology, since perceived usefulness and ease of use contribute to behavioral intention to use the technology. # 2003 Elsevier B.V. All rights reserved.

EDI has become a popular area for academic research since the late 1980's. Yet most of the studies which have been undertaken have tended to focus either on the strategic planning and requirements elicitation for EDI, which take place before the system is implemented, or have been concerned with issues such as the integration of EDI into internal applications. In this paper we look at the implementation of EDI in a broader way, considering the implementation process in terms of both a `change process' as well as technological diffusion and taking into account the factors influencing that process. We suggest that a model based on this view will describe the implementation process in the real world and allow the creation of a more comprehensive picture of the events which take place during the implementation process. 1. INTRODUCTION Electronic Commerce (EC) has changed the way organisations perform their activities and Electronic Data Interchange (EDI), which is a part of EC, is crucia...

Our ignorance exceeds our knowledge where issues of motivation and commitment of knowledge workers are concerned in the context of knowledge management systems (KMS) implementation [1,16,17,18]. This study is motivated by the pervasive confusion about the role of knowledge workers ' motivation and commitment in KMS implementation and sparse, if any, theoretical or empirical research on these issues. This paper proposes a theoretical framework for understanding how knowledge workers' commitment and motivation affect the use of KMS and resulting organizational performance of the KMS. The theoretical and empirical validation of the framework require first and foremost the theoretical development of the knowledge workers ' commitment and motivation constructs and empirical validation of these constructs in the context of a real world organizational study of KMS implementation. The authors attempt to fulfill these specific goals within the scope of this paper. Future empirical research on the integration of motivation and commitment within diverse implementation contexts of KMS and organizational knowledge management programs is expected to further advance the theoretical and empirical development of the proposed framework.

The literature reports inconsistent findings for the effect of management support on the successful implementation of information systems innovations. This study proposes a contingent model that begins to explain this variance in the extant research findings. Conducting a meta-analysis of the IS implementation literature, we show, as hypothesized, that task interdependence moderates the effect of management support on implementation success and that there is no main effect of management support on implementation success. The implications for theory and practice are discussed. 1.

One of the recent phenomena information systems (IS) practitioners are currently facing in their continuous process of adopting new technology is the utilization of Extensible Markup Language (XML). In this paper we propose an XML adoption framework, a corresponding adoption space model, and a probit model of technology diffusion to examine the decision of adopting XML-based applications in the context of electronic business. First, an XML adoption framework is proposed. The framework helps companies examine their current status in the electronic business environment from the perspective of three electronic business domains, namely enterprise intranets, value-chain extranets, and the global Internet. This framework also provides guidelines for companies seeking to understand the potential benefits of adopting XML technology, and then further suggests the appropriate path and proper applications. Second, we propose an XML adoption space model. Considering its current status of IT applications, a company can utilize this model to measure the efforts/costs that will be incurred by developing XML-enabled IT applications. Third, we use a probit model of technology diffusion to explore the feasibility of a company's adoption of XML technology. This probit model considers a company's specific characteristics and evaluates benefits and efforts/costs of its XML adoption decision. Keywords: E-Business, Decision Model, Framework, XML 1.

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Electronic mail and the world-wide web may be particularly helpful to university faculty members as they implement these technologies into their teaching. However, effective implementation depends on a host of social, technical, and historical factors. This study creates and tests a "climate for computer-mediated communication technology implementation " survey. This quantitative climate measure correlates specific department-level policies and practices with implementation success. The implementation climate at a large state university based on 420 faculty members representing 58 different academic departments suggests that a climate for computer-mediated communication (CMC) technology implementation does exist at the department level within the university. In addition, the climate for CMC technology implementation accounts for variance in implementation success over and above more traditional implementation correlates measured in prior MIS research (i.e., individual expectations, task urgency, technical expertise). The research results demonstrate the applicability of MIS research findings to educational settings and quantitatively confirm the existence of a department-level climate for implementation.

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This dissertation investigates the factors that influence the learning of subsidiaries from their local environment and the sequential knowledge outflow from the subsidiaries. Scholars have recognized the ability to learn from diverse local environments as a critical source of competitive advantage for multinational corporations (MNCs). However, the factors influencing the extent to which MNCs learn from local environments in order to develop innovative capabilities have not been well understood. Considering the complexity of institutional environments faced by subsidiaries, this dissertation explores cross-level factors that influence subsidiary learning from diverse local environments. At interface levels, a subsidiary’s local embeddedness and its learning strategy influence the awareness of local strategic knowledge by the subsidiary. At context levels, local market competition and corporate entrepreneurial culture affect the motivation of a subsidiary to learn from diverse local environments. Finally at subsidiary level, top management team heterogeneity impacts the capability of a subsidiary to learn. This dissertation applies both qualitative and quantitative research methods. Multiplecase studies provide rich details, while survey research tests the generalizability of the proposed