This study explores the premise that knowledge in new product development proves both a barrier to and a source of innovation. To understand the problematic nature of knowledge and the boundaries that result, an ethnographic study was used to understand how knowledge is structured differently across the four primary functions that are dependent on each other in the creation and production of a high-volume product. A pragmatic view of “knowledge in practice ” is developed, describing knowledge as localized, embedded, and invested within a function and how, when working across functions, consequences often arise that generate problematic knowledge boundaries. The use of a boundary object is then described as a means of representing, learning about, and transforming knowledge to resolve the consequences that exist at a given boundary. Finally, this pragmatic view of knowledge and boundaries is proposed as a framework to revisit the differentiation and integration of knowledge.

This paper is a review of research in product development, which we define as the transformation of a market opportunity into a product available for sale. Our review is broad, encompassing work in the academic fields of marketing, operations management, and engineering design. The value of this breadth is in conveying the shape of the entire research landscape. We focus on product development projects within a single firm. We also devote our attention to the development of physical goods, although much of the work we describe applies to products of all kinds. We look inside the “black box ” of product development at the fundamental decisions that are made by intention or default. In doing so, we adopt the perspective of product development as a deliberate business process involving hundreds of decisions, many of which can be usefully supported by knowledge and tools. We contrast this approach to prior reviews of the literature, which tend to examine the importance of environmental and contextual variables, such as market growth rate, the competitive environment, or the level of top-management support.

Based on a study of knowledge transfer within more than 15 industries, across three forms of governance, and between both domestic and international R&D partners, knowledge transfer success was found to be associated with several key variables, and to hinge upon (a) both R&D units’ understanding where the desired knowledge resides within the source, (b) the extent to which the parties share similar knowledge bases, and the extent of interactions between the source and the recipient to (c) transfer the knowledge and (d) participate in an articulation process through which the source’s knowledge is made accessible to the recipient.

On behalf of:

We argue that organizations often fail to organize effectively because individuals have lay theories about organizing that lead to coordination neglect. We unpack the notion of coordination neglect and describe specific cognitive phenomena that underlie it. To solve the coordination problem, organizations must divide a task and then integrate the components. Individuals display shortcomings that may create problems at both stages. First, lay theories often focus more on division of labor than on integration. We discuss evidence that individuals display partition focus (i.e. they focus on partitioning the task more than on integration) and component focus (i.e. they tend to focus on single components of a tightly interrelated set of capabilities, particularly by investing to create highly specialized components). Second, when individuals attempt to reintegrate a task, they often fail to use a key mechanism for integration: ongoing communication. Individuals exhibit inadequate communication because the ‘curse of knowledge’ makes it difficult to take the perspective of another and communicate effectively. More importantly, because specialists find it especially difficult to communicate with each other, the

The premise of this research is that the engineering design process is partially driven by achieving consensus and reconciling points of view among team members. Characterizing the quality of the design performance by measuring the coherence of the description of related design concepts and events in design documentation is examined. Latent Semantic Analysis (LSA) was used to analyze design documentation written by self-managing, cross-functional engineering design teams. Computational measurements of document variance and textual coherence were applied to the teams ’ design documents, presentation materials and e-mail communication. The levels of semantic coherence were correlated to assessments by faculty and product designers and engineers from industry of the design teams ’ process and outcome quality. The results indicated a statistically significant positive correlation between design document coherence and design performance, especially for poorly performing teams. The impact of this research is to provide team managers (people who create teams and manage teams) or self-organizing teams (teams that focus on self-reflection and peer evaluation) computational tools that could be integrated with design information management technologies to assist them in the management of engineering design teams.

Engineering Department. They are circulated for discussion purposes only and should not be quoted without the author's permission. Your comments and suggestions are welcome and should be directed to the first named author.

simulation, model validation, organization theory, network organization, organizational Network organizations offer learning, adaptive and resilient capabilities that are particularly useful in high velocity environments as these capabilities allow the organization to effectively respond to change. The dynamic, evolutionary nature of network organizations affords such advantageous capabilities. Although the advantages of network organizations are well-studied, the risks associated with them are not. Of interest is the study of critical personnel. Understanding criticality within an organization can help improve performance and protect against the risk of loss. But the study of critical personnel has traditionally used static structural representations that do not represent the dynamic nature of network organizations. This thesis advances the study of critical personnel risks in network organizations

Knowledge transfer has been proclaimed as one of the most critical knowledge management activities in the current information age where organizations have to continually learn and continually innovate to remain competitive. Research in the area of knowledge transfer has been conducted in many settings and for various objectives. However, limited attention has been directed towards examining the role of knowledge transfer in information systems development projects (ISD). In this study we empirically examine the impact of source context, knowledge context, and relation context on the process of knowledge transfer among ISD face-to-face team members. Specifically, we test the impact of ISD team member’s capability, credibility, and extent of communication on the process of knowledge transfer. Our findings suggest that in face-to-face ISD teams, an individual is perceived to transfer a significant amount of knowledge to his/her team members if an individual extensively interacts with other team members and is perceived as reasonably credible. Interestingly, an individual’s task related capability did not affect knowledge transfer.

The purpose of this paper is to analyze how institutional factors (DiMaggio and Powell 1983) and strategic industry factors Porter (1979, 1980) affect the product development routines of small software supplier firms. The organizational routines are analyzed using the ‘dynamic capability ’ perspective. Dynamic capabilities, when used effectively, have been found to be