Coordinating heterogeneous work: Information and representation in medical care. (2001)

by Madhu C Reddy, Paul Dourish, Wanda Pratt
Venue:ECSCW 2001: Proceedings of the Seventh European Conference on Computer Supported Cooperative Work,
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A Finger on the Pulse: Temporal Rhythms and Information Seeking in Medical Work

by Madhu Reddy, Paul Dourish , 2002
"... Most cooperative work takes place in information-rich environments. However, studies of "information work" tend to focus on the decontextualized access and retrieval problems faced by individual information seekers. Our work is directed towards understanding how information management is s ..."
Abstract - Cited by 96 (10 self) - Add to MetaCart
Most cooperative work takes place in information-rich environments. However, studies of "information work" tend to focus on the decontextualized access and retrieval problems faced by individual information seekers. Our work is directed towards understanding how information management is seamlessly integrated into the course of everyday activities. Drawing on an ethnographic study of medical work, we explore the relationship between information and temporal coordination and discuss the role of temporal patterns or "rhythms" in providing individuals with the means to coordinate information and work.

The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents

by Paul Dourish - Computer Supported Cooperative Work , 2002
"... Appropriation is the process by which people adopt and adapt technologies, fitting them into their working practices. It is similar to customisation, but concerns the adoption patterns of technology and the transformation of practice at a deeper level. Understanding appropriation is a key problem fo ..."
Abstract - Cited by 55 (0 self) - Add to MetaCart
Appropriation is the process by which people adopt and adapt technologies, fitting them into their working practices. It is similar to customisation, but concerns the adoption patterns of technology and the transformation of practice at a deeper level. Understanding appropriation is a key problem for developing interactive systems, since it critical to the success of technology deployment. It is also an important research issue, since appropriation lies at the intersection of workplace studies and design.
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A model for understanding collaborative information behavior in context: A study of two healthcare teams

by Madhu C. Reddy, Bernard J. Jansen , 2008
"... Collaborative information behavior is an essential aspect of organizational work; however, we have very limited understanding of this behavior. Most models of information behavior focus on the individual seeker of information. In this paper, we report the results from two empirical studies that inve ..."
Abstract - Cited by 34 (3 self) - Add to MetaCart
Collaborative information behavior is an essential aspect of organizational work; however, we have very limited understanding of this behavior. Most models of information behavior focus on the individual seeker of information. In this paper, we report the results from two empirical studies that investigate aspects of collaborative information behavior in organizational settings. From these studies, we found that collaborative information behavior differs from individual information behavior with respect to how individuals interact with each other, the complexity of the information need, and the role of information technology. There are specific triggers for transitioning from individual to collaborative information behavior, including lack of domain expertise. The information retrieval technologies used affect collaborative information behavior by acting as important supporting mechanisms. From these results and prior work, we develop a model of collaborative information behavior along the axes of participant behavior, situational elements, and contextual triggers. We also present characteristics of collaborative information system including search, chat, and sharing. We discuss implications for the design of collaborative information retrieval systems and directions for future work.

Information seeking and sharing in design teams

by Steven Poltrock, Raya Fidel, Harry Bruce - In Proc. GROUP 2003, ACM
"... Information retrieval is generally considered an individual activity, and information retrieval research and tools reflect this view. As digitally mediated communication and information sharing increase, collaborative information retrieval merits greater attention and support. We describe field stud ..."
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Information retrieval is generally considered an individual activity, and information retrieval research and tools reflect this view. As digitally mediated communication and information sharing increase, collaborative information retrieval merits greater attention and support. We describe field studies of information gathering in two design teams that had very different products, disciplinary backgrounds, and tools. We found striking similarities in the kinds of information they sought and the methods used to get it. For example, each team sought information about design constraints from external sources. A common strategy was to propose ideas and request feedback, rather than to ask directly for recommendations. Some differences in information seeking and sharing reflected differences in work contexts. Our findings suggest some ways that existing team collaboration tools could support collaborative information retrieval more effectively.
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The view from the trenches: Organization, power, and technology at two nonprofit homeless outreach centers

by Christopher A Le Dantec , W Keith Edwards - Proc. CSCW 2008, ACM Press , 2008
"... ABSTRACT Nonprofit social service organizations provide the backbone of social support infrastructure in the U.S. and around the world. As the ecology of information exchange moves evermore digital, nonprofit organizations with limited resources and expertise struggle to keep pace. We present a qua ..."
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ABSTRACT Nonprofit social service organizations provide the backbone of social support infrastructure in the U.S. and around the world. As the ecology of information exchange moves evermore digital, nonprofit organizations with limited resources and expertise struggle to keep pace. We present a qualitative investigation of two nonprofit outreach centers providing service to the homeless in a U.S. metropolitan city. Despite similar goals shared by these organizations, apparent differences in levels of computerization, volunteerism, and organizational structure demonstrate the challenges in attempting to adopt technology systems when resources and technical expertise are highly constrained.
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Temporality in Medical Work: Time also Matters

by Madhu C. Reddy, Paul Dourish, Wanda Pratt
"... Abstract. CSCW has long been concerned with the distribution of activities in time and in space, but the problems of distributed work have often taken analytic and technical precedence. In this paper, we are interested in the issue of temporality in collaborative work. In particular, we want to exam ..."
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Abstract. CSCW has long been concerned with the distribution of activities in time and in space, but the problems of distributed work have often taken analytic and technical precedence. In this paper, we are interested in the issue of temporality in collaborative work. In particular, we want to examine how the temporal organization of action is experienced by those who are involved in it. To investigate this phenomenon, we conducted a field study of medical workers in a surgical intensive care unit. Through this study, we highlight the temporal organization of the work. In particular, we introduce and describe three temporal features – temporal trajectories, temporal rhythms, and temporal horizons – that emerge from and influence the work of healthcare providers as they attempt to seek, provide, and manage information during the course of their daily work. Key words: collaborative work, medical work, information seeking, temporality 1.

Why the Plan Doesn’t Hold – a Study of Situated Planning, Articulation and Coordination Work in a Surgical Ward

by Jakob E. Bardram
"... Most studies of plans and situated work have applied ethnographic methods and and thus fail to provide any quantitative insight into the extent of this phenomenon. We present a study of planning and executing operations in an operating suite. Quantitative analysis of log data reveals the extent to w ..."
Abstract - Cited by 8 (2 self) - Add to MetaCart
Most studies of plans and situated work have applied ethnographic methods and and thus fail to provide any quantitative insight into the extent of this phenomenon. We present a study of planning and executing operations in an operating suite. Quantitative analysis of log data reveals the extent to which operation schedules are carried out as planned, and qualitative studies reveal the reasons behind changes to the plan, the consequences of such changes, and the strategies used to cope with them. 67 % of the plan is changed and only 56 % of all operations are planned ahead. We discuss how operation schedules are subject to “continuous planning”, and how this needs to be supported by technology. ACM Classification Keywords
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Affordance As Context

by Phil Turner
"... The concept of affordance is relatively easy to define but has proved to be remarkably difficult to engineer. This paradox has sparked numerous debates as to its true nature. The discussion presented here begins with a review of the use of the term from which emerges evidence for a two-fold classifi ..."
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The concept of affordance is relatively easy to define but has proved to be remarkably difficult to engineer. This paradox has sparked numerous debates as to its true nature. The discussion presented here begins with a review of the use of the term from which emerges evidence for a two-fold classification – simple affordance and complex affordance. Simple affordance corresponds to Gibson’s original formulation, while complex affordances embody such things as history and practice. In trying to account for complex affordance, two contrasting but complementary philosophical treatments are considered. The first of these is Ilyenkov’s account of significances which he claims are ‘ideal ’ phenomena. Ideal phenomena occupy are objective characteristics of things and are the product of human purposive activity. This makes them objective but not independent (of any particular mind or perception) hence their similarity to affordances. The second perspective is Heidegger’s phenomenological treatment of ‘familiarity ’ and ‘equipment’. As will be seen, Heidegger has argued that familiarity underpins our ability to cope in the world. A world, in turn, which itself comprises the totality of equipment. We cope by making use of equipment. Despite the different philosophical traditions both Ilyenkov and Heidegger have independently concluded that a thing is identified by its use and that use, in turn, is revealed by way of its affordances / significances. Finally, both authors – Heidegger directly and Ilyenkov indirectly – equate context and use, leading to the conclusion that affordance and context are one and the same.

Supporting Coordination in Surgical Suites: Physical Aspects of Common Information Spaces

by Peter Scupelli, Yan Xiao, Susan R. Fussell, Sara Kiesler, Mark D. Gross
"... To accommodate frequent emergencies, interruptions, and delays, hospital staff continually make and coordinate changes to the surgery schedule. The technical and social aspects of coordination in surgical suites have been described by prior studies. This paper addresses an understudied aspect of coo ..."
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To accommodate frequent emergencies, interruptions, and delays, hospital staff continually make and coordinate changes to the surgery schedule. The technical and social aspects of coordination in surgical suites have been described by prior studies. This paper addresses an understudied aspect of coordination: the physical environment. Based on a field study of four surgical suites in two large academic centers, we show how the physical layout of hallways and rooms, and barriers and spaces around displays and key coordinators, support or fail to support the common information spaces used for coordination. We use the concept “information hotspots ” to represent how physical places and their characteristics facilitate coordination. We developed design principles based on the concept of information hotspots that should guide architectural considerations for coordination in dynamic environments such as hospitals. Author Keywords Coordination; physical environment; shared displays;
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Towards a reputation-based model of social web search

by Author(s Mcnally, Michael P. Smyth, Barry Coyle, Maurice Briggs, Link To, Kevin Mcnally, Michael P. O’mahony, Barry Smyth, Maurice Coyle, Peter Briggs - in Proceedings of the 15th international conference on Intelligent user interfaces, ser. IUI ’10
"... Provided by the author(s) and University College Dublin Library in accordance with publisher policies. Please ..."
Abstract - Cited by 6 (1 self) - Add to MetaCart
Provided by the author(s) and University College Dublin Library in accordance with publisher policies. Please
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