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23
Visualizing real-time language-based feedback on teamwork behavior in computer-mediated groups
- Proc. CHI ‘09
, 2009
"... While most collaboration technologies are concerned with supporting particular tasks such as workflows or meetings, many work groups do not have the teamwork skills essential to effective collaboration. One way to improve teamwork is to provide dynamic feedback generated by automated analyses of beh ..."
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Cited by 16 (4 self)
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While most collaboration technologies are concerned with supporting particular tasks such as workflows or meetings, many work groups do not have the teamwork skills essential to effective collaboration. One way to improve teamwork is to provide dynamic feedback generated by automated analyses of behavior, such as language use. Such feedback can lead members to reflect on and subsequently improve their collaborative behavior, but might also distract from the task at hand. We have experimented with GroupMeter – a chatbased system that presents visual feedback on team members’ language use. Feedback on proportion of agreement words and overall word count was presented using two different designs. When receiving feedback, teams in our study expressed more agreement in their conversations and reported greater focus on language use as compared to when not receiving feedback. This suggests that automated, realtime linguistic feedback can elicit behavioral changes, offering opportunities for future research.
Coordination in conversation and rapport.
- In Workshop on Embodied Language Processing,
, 2007
"... Abstract We investigate the role of increasing friendship in dialogue, and propose a first step towards a computational model of the role of long-term relationships in language use between humans and embodied conversational agents. Data came from a study of friends and strangers, who either could o ..."
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Cited by 16 (3 self)
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Abstract We investigate the role of increasing friendship in dialogue, and propose a first step towards a computational model of the role of long-term relationships in language use between humans and embodied conversational agents. Data came from a study of friends and strangers, who either could or could not see one another, and who were asked to give directions to one-another, three subsequent times. Analysis focused on differences in the use of dialogue acts and non-verbal behaviors, as well as cooccurrences of dialogue acts, eye gaze and head nods, and found a pattern of verbal and nonverbal behavior that differentiates the dialogue of friends from that of strangers, and differentiates early acquaintances from those who have worked together before. Based on these results, we present a model of deepening rapport which would enable an ECA to begin to model patterns of human relationships.
The language of online leadership: Gender and youth engagement on the Internet
- Developmental Psychology
, 2006
"... This study examines the JUNIOR SUMMIT online community, which consisted of 3,062 adolescents representing 139 countries, varying SES, and a range of experience with computers. The online forum culminated in the election of 100 delegates. By analyzing the messages posted before results of the electio ..."
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Cited by 14 (1 self)
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This study examines the JUNIOR SUMMIT online community, which consisted of 3,062 adolescents representing 139 countries, varying SES, and a range of experience with computers. The online forum culminated in the election of 100 delegates. By analyzing the messages posted before results of the election were announced, we explore whether language use predicts who was elected as a leader, as well as gender differences in leadership style. Results indicate that the young online leaders do not adhere to adult leadership styles of contributing many ideas, sticking to task, and using powerful language. On the contrary, while the young people elected as delegates do contribute more, their linguistic style is likely to keep the goals and needs of the group as central—by referring to the group rather than to themselves, and by synthesizing the posts of others rather than solely contributing their own ideas. Furthermore, both boy and girl leaders follow this pattern of interpersonal language use. These results reassure us that young people can be civically engaged and community minded, while indicating that these concepts themselves may change through contact with the next generation.
Language use as a reflection of socialization in online communities
"... In this paper we investigate the connection between language and community membership of long time community participants through computational modeling techniques. We report on findings from an analysis of language usage within a popular online discussion forum with participation of thousands of us ..."
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Cited by 12 (3 self)
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In this paper we investigate the connection between language and community membership of long time community participants through computational modeling techniques. We report on findings from an analysis of language usage within a popular online discussion forum with participation of thousands of users spanning multiple years. We find community norms of long time participants that are characterized by forum specific jargon and a style that is highly informal and shows familiarity with specific other participants and high emotional involvement in the discussion. We also find quantitative evidence of persistent shifts in language usage towards these norms across users over the course of the first year of community participation. Our observed patterns suggests language stabilization after 8 or 9 months of participation. 1
Computational measures for language similarity across time in online communities
- In Proceedings of the HLTNAACL 2006 Workshop on Analyzing Conversations in Text and Speech, ACTS
, 2006
"... This paper examines language similarity in messages over time in an online community of adolescents from around the world using three computational measures: Spearman’s Correlation Coefficient, Zipping and Latent Semantic Analysis. Results suggest that the participants ’ language diverges over a six ..."
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Cited by 7 (2 self)
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This paper examines language similarity in messages over time in an online community of adolescents from around the world using three computational measures: Spearman’s Correlation Coefficient, Zipping and Latent Semantic Analysis. Results suggest that the participants ’ language diverges over a six-week period, and that divergence is not mediated by demographic variables such as leadership status or gender. This divergence may represent the introduction of more unique words over time, and is influenced by a continual change in subtopics over time, as well as community-wide historical events that introduce new vocabulary at later time periods. Our results highlight both the possibilities and shortcomings of using document similarity measures to assess convergence in language use. 1
How to win a world election: Emergent leadership in an international online community
- Paper presented at the Second Communities and Technologies Conference
, 2005
"... In light of the recent U.S. presidential election, our attention is once again focused on the characteristics that determine perceptions of leadership and the factors that determine elections. It appears that style, appearance and language are at least as important as the issues and beliefs of the c ..."
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Cited by 6 (0 self)
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In light of the recent U.S. presidential election, our attention is once again focused on the characteristics that determine perceptions of leadership and the factors that determine elections. It appears that style, appearance and language are at least as important as the issues and beliefs of the candidates. With television, for
Advancing Social Science Research by Applying Computational Linguistics
"... This paper discusses the growing trend of applying computational thinking and linguistic approaches to social science research, arguing that computational linguistics is a useful but underutilized approach that may potentially be able to make significantly contributions to research in a wide range o ..."
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Cited by 4 (2 self)
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This paper discusses the growing trend of applying computational thinking and linguistic approaches to social science research, arguing that computational linguistics is a useful but underutilized approach that may potentially be able to make significantly contributions to research in a wide range of social science domains. The paper begins with an introduction to computational thinking and argues that this approach can be applied not only in the sciences but also in the social sciences. Next, the paper discusses the linguistic turn in the social sciences and provides an overview of research on manual content analysis. The following sections describe how automatic content analysis evolved from manual content analysis, and describe how a computational approach can support content analysis. The paper then describes principles and techniques for applying automatic content analysis. Next, the paper gives examples of domains where automatic content analysis is already being applied and domains where it could be applied in the future. Finally, the paper calls attention to the need for additional work in this area.
Automated Language-Based Feedback FOR TEAMWORK BEHAVIORS
, 2009
"... While most collaboration technologies are concerned with supporting task accomplishment, members of work teams do not always have the skills necessary for effective teamwork. In this research I propose that providing dynamic feedback generated by automated analysis of language behavior can help team ..."
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Cited by 2 (0 self)
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While most collaboration technologies are concerned with supporting task accomplishment, members of work teams do not always have the skills necessary for effective teamwork. In this research I propose that providing dynamic feedback generated by automated analysis of language behavior can help team members reflect on and subsequently improve their teamwork behaviors. This prospect is developed based on research in multiple disciplines, including teamwork effectiveness and social behaviors, feedback for training and regulating behaviors, and use of language in group conversations. To support this research, I directed the design and development of GroupMeter, a web-based chat system that analyzes conversations using a dictionarybased word count technique and visualizes indicators of language. I present a set of requirements for the GroupMeter system and the iterative process in which its design evolved. Findings from experiment 1 included a set of linguistic indicators that may serve as a useful source of automated feedback, such as agreement words and selfreferences, and that were embedded into the GroupMeter system. Experiments
Abstract Towards a Design Theory for Community Information Systems 1
"... Virtual communities are complex and evolving socio-technical systems. The design of community information systems requires much theoretical research to solve design problems. A design theory is a prescriptive theory which helps optimize design methods. Community IS design theory is still very young ..."
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Cited by 1 (0 self)
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Virtual communities are complex and evolving socio-technical systems. The design of community information systems requires much theoretical research to solve design problems. A design theory is a prescriptive theory which helps optimize design methods. Community IS design theory is still very young and fragmented, however. In the design theory development process, a mix of theory components is used to solve novel problems or existing problems more effectively and efficiently. We present a meta-model of IS development which focuses on the role of theory in IS design. We show how simulation via system dynamics could play an important role in a more systematic development of design theory for community information systems. 1
Two Varieties of Hong Kong English: Language Use in Computer-mediated Communication Compared to Other Forms of Written English among Hong Kong Adolescents
, 2005
"... By examining the notion of Hong Kong English, and language use in computer-mediated communication, this dissertation aims at distinguishing two varieties of Hong Kong English; one variety being the Hong Kong English in computer-mediated communication (CMC); and the other being Hong Kong English in o ..."
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Cited by 1 (0 self)
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By examining the notion of Hong Kong English, and language use in computer-mediated communication, this dissertation aims at distinguishing two varieties of Hong Kong English; one variety being the Hong Kong English in computer-mediated communication (CMC); and the other being Hong Kong English in other written forms. Firstly, the forms of these two varieties are discussed. Then, using the data acquired from online interviews with 16 Hong Kong adolescents, their attitudes towards both Hong Kong English in CMC and other written forms of Hong Kong English are obtained. The social functions of these two varieties are also examined. By analysing the differences in form and function between these two varieties of Hong Kong English, this dissertation argues that CMC Hong Kong English should be distinguished as a variety from other forms of written Hong Kong English. II This is to certify that the dissertation comprises only my original work towards the
