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© Springer Science+Business Media, LLC 2008

by Pourang Irani, Peer Shajahan, Christel Kemke, P. Irani, P. Shajahan, C. Kemke , 2006
"... or touch-tone telephony interfaces, are nowadays a common medium of interaction between organizations or companies and their customers, allowing users to access or enter specific company-based information. These telephony interfaces typically involve the use of hierarchically structured voice menus, ..."
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and efficiency of navigation in menu-based voice interfaces. The system features personal-ized menus through the use of voicemarks, in a process similar to bookmarking, but adapted to voice inter-faces. VoiceMarks are essentially bookmarked nodes in the voice menu hierarchy, which are stored for the respective
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