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Approaches for Mapping E-Government Services

by Serge Delafontaine, Florian Evéquoz, René Schumann
"... Abstract: A process cartography, or process map, hierarchically classifies the pro-cesses of an organization into meaningful domains. It provides an overview of the operations in the organization, eases the identification of processes and facilitates the communication across departments. Switzerland ..."
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. Switzerland has defined a unified cartog-raphy for E-Government Services (eCH-0145). In this work, we discuss ad-vantages and disadvantages of this cartography by comparing it to related work and applying it to map the processes of a Swiss canton in a proof-of-concept field study. Then, inspired from related

Barriers and Opportunities for the Adoption of e-Governance Services

by Haroula N. Delopoulos
"... Abstract—In this article a bibliography research takes place to track down and introduce the barriers and opportunities for the adoption of e-Governance services mainly from the side of citizen, that is to say, the demand side. Although governments invest continuously in producing of e-Governance se ..."
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Abstract—In this article a bibliography research takes place to track down and introduce the barriers and opportunities for the adoption of e-Governance services mainly from the side of citizen, that is to say, the demand side. Although governments invest continuously in producing of e-Governance

Interoperability of e-government services

by Valbona Dhjaku , Credins Bank Tirana , Nevila Xoxa , Klodi Berberi , Tirana Bank
"... Abstract The aim of this paper is to present a high-level operational model for a solution that can improve significantly public services in Albania. The solution will increase the efficiency of public administration, quality of their offered service and saves a lot of time to people that today hav ..."
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Abstract The aim of this paper is to present a high-level operational model for a solution that can improve significantly public services in Albania. The solution will increase the efficiency of public administration, quality of their offered service and saves a lot of time to people that today

Configuring e-government services using ontologies

by Dimitris Apostolou, Ljiljana Stojanovic, Tomas Pariente Lobo, Casas Miró, Andreas Papadakis - IFIP International Federation for Information Processing , 2005
"... Abstract: The increasing complexity of e-Government services demands a correspondingly larger effort for management. Today, many system management tasks, such as service verification and re-configuration due to changes in the law, are often performed manually. This can be time consuming and error-pr ..."
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Abstract: The increasing complexity of e-Government services demands a correspondingly larger effort for management. Today, many system management tasks, such as service verification and re-configuration due to changes in the law, are often performed manually. This can be time consuming and error

Community Perception of Mobile Payment in e-Government Services

by Geelong Ahsan, Atiqul Ahsan, Vanessa Chang, Tomayess Issa
"... Mobile payment and e-Government are emerging topics in the research area of Information Systems. This research addresses the preferred e-Government services for mobile payment, the suitable payment methods of mobile payment, and adoption factors of e-Government services. The research derives the not ..."
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Mobile payment and e-Government are emerging topics in the research area of Information Systems. This research addresses the preferred e-Government services for mobile payment, the suitable payment methods of mobile payment, and adoption factors of e-Government services. The research derives

Factors Influencing the Adoption of E-government Services

by Suha Alawadhi, Anne Morris - Journal of Software , 2009
"... Abstract—E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as well as citizens’ adoption of e-government services. This research identified the attitudes and perceptions of the citizens of Kuwait, a develop ..."
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Abstract—E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as well as citizens’ adoption of e-government services. This research identified the attitudes and perceptions of the citizens of Kuwait, a

UNDERSTANDING THE ANTECEDENTS AND CONSEQUENCES OF E-GOVERNMENT SERVICE QUALITY:

by Manuscript Id Ecis, Transactional Frequency As, A Moderator Of
"... Difficulties in defining as well as understanding the antecedents and consequences of e-government service quality have stymied the design of efficacious e-government websites. This study presents a definition and model of e-government service quality that bridges the gap between e-government and ma ..."
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Difficulties in defining as well as understanding the antecedents and consequences of e-government service quality have stymied the design of efficacious e-government websites. This study presents a definition and model of e-government service quality that bridges the gap between e-government

An Adaptation Of The Balanced Scorecard For E-Government Service Delivery:

by A Content Analysis, Assion Lawson-body
"... E-government services refer to the emerging area of IS and IT services that are delivered electronically. The way that government agencies design and deliver services and configure and deploy underlying information and communications technologies, is central to the performance of e-government servic ..."
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E-government services refer to the emerging area of IS and IT services that are delivered electronically. The way that government agencies design and deliver services and configure and deploy underlying information and communications technologies, is central to the performance of e-government

Semantic integration of eGovernment services in Schleswig-Holstein

by Peter Bednar, Karol Furdik, Maren Kleimann, Ralf Klischewski, Marek Skokan, Stefan Ukena - EGOV 2008 LNCS 5184, 314–327 , 2008
"... Abstract. The paper presents an example of e-government service integration on a semantic basis, as it was designed within the Access-eGov research project and applied in the Schleswig-Holstein state government. The case study follows up the application of a requirements-driven approach for designin ..."
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Abstract. The paper presents an example of e-government service integration on a semantic basis, as it was designed within the Access-eGov research project and applied in the Schleswig-Holstein state government. The case study follows up the application of a requirements-driven approach

A review of quality dimensions in e-government services

by Xenia Papadomichelaki, Babis Magoutas, Christos Halaris, Dimitris Apostolou, Gregoris Mentzas - Lecture Notes in Computer Science , 2006
"... Abstract. This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. We include 18 different approaches concerning quality of service for public sector in general and e-government ..."
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Abstract. This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. We include 18 different approaches concerning quality of service for public sector in general and e-government
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