. Switzerland has defined a unified cartog-raphy for E-Government Services (eCH-0145). In this work, we discuss ad-vantages and disadvantages of this cartography by comparing it to related work and applying it to map the processes of a Swiss canton in a proof-of-concept field study. Then, inspired from related

Abstract—In this article a bibliography research takes place to track down and introduce the barriers and opportunities for the adoption of e-Governance services mainly from the side of citizen, that is to say, the demand side. Although governments invest continuously in producing of e-Governance

Abstract The aim of this paper is to present a high-level operational model for a solution that can improve significantly public services in Albania. The solution will increase the efficiency of public administration, quality of their offered service and saves a lot of time to people that today

Abstract: The increasing complexity of e-Government services demands a correspondingly larger effort for management. Today, many system management tasks, such as service verification and re-configuration due to changes in the law, are often performed manually. This can be time consuming and error

Mobile payment and e-Government are emerging topics in the research area of Information Systems. This research addresses the preferred e-Government services for mobile payment, the suitable payment methods of mobile payment, and adoption factors of e-Government services. The research derives

Abstract—E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as well as citizens’ adoption of e-government services. This research identified the attitudes and perceptions of the citizens of Kuwait, a

Difficulties in defining as well as understanding the antecedents and consequences of e-government service quality have stymied the design of efficacious e-government websites. This study presents a definition and model of e-government service quality that bridges the gap between e-government

E-government services refer to the emerging area of IS and IT services that are delivered electronically. The way that government agencies design and deliver services and configure and deploy underlying information and communications technologies, is central to the performance of e-government

Abstract. The paper presents an example of e-government service integration on a semantic basis, as it was designed within the Access-eGov research project and applied in the Schleswig-Holstein state government. The case study follows up the application of a requirements-driven approach

Abstract. This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. We include 18 different approaches concerning quality of service for public sector in general and e-government