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Ontology-based user and requests clustering in customer service management system
by Er Smirnov, Mikhail Pashkin, Nikolai Chilov, Tatiana Levashova, Andrew Krizhanovsky, Alexey Kashevnik — 2005 — Autonomous Intelligent Systems: Agent and Data Mining
…Ontology-Based Users & Requests Clustering in Customer Service Management System 1 Alexander…
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