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Field studies of computer system administrators: analysis of system management tools and practices
by Rob Barrett, Eser K, Paul P. Maglio, Eben Haber, Leila A. Takayama, Madhu Prabaker — 2004 — In CSCW ’04: Proceedings of the 2004 ACM conference on Computer Supported Cooperative Work
…Field Studies of Computer System Administrators: Analysis of System Management Tools and Practices…
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