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An ontological approach for eliciting and understanding needs in e-services
by Ziv Baida, Jaap Gordijn, Hanne Sæle, Hans Akkermans, Andrei Z — 2005 — Advanced Information Systems Engineering (CAiSE 2005
…An Ontological Approach for Eliciting and Understanding Needs in e-Services ⋆ Ziv Baida 1 , Jaap…
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