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An Event Driven Approach to Customer Relationship Management in an e-Brokerage Environment
by Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, S. C. Cheung, Franklin T. Luk — 2003 — 36th Hawaii International Conference on System Sciences (HICSS36
…An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry Dickson K…
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